Question posted by dannyneil83 on December 20th, 2014
I Spelled The Surname Wrong On The Moneygram
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Current Answers
Answer #1: Posted by aureliamarygrace on December 20th, 2014 5:57 PM
aureliamarygrace
Member since:
December 31st, 2012 Points: 1,682,568
Member since:
December 31st, 2012 Points: 1,682,568
Many Locations, for security reasons, will not pay out a Transfer if the name on the Receiver's identification does not match exactly. If your Receiver is having this problem, please contact Money Gram in order to have the transaction cancelled immediately.
MoneyGram Customer Care Center: 1-800-926-9400 (for Spanish, call: 1-800-955-7777)
Complaint procedure:
https://www.moneygram.com/wps/portal/moneygramonline/home/CustomerService/ComplaintProcedure/!ut/p/c5/04_SB8K8xLLM9MSSzPy8xBz9CP0os3gPSxcDDxN_A0t_Q18DA08LUy8_M3NDQ4NQQ6B8JG55MxOSdLuHubsA5S2MjZ28XY0NLAwI6PbSj0rPyU8CujIc5G787kCRx2ITSN4AB3A00PfzyM9N1S_IDY2oDPbUBQAkSOJI/dl3/d3/L2dJQSEvUUt3QS9ZQnZ3LzZfRzNHSDZHQTMwRzFBNjBJQzJGQURHRDIwMDU!/
Answer #2: Posted by MoneyGram on December 20th, 2014 6:20 PM
MoneyGram
Member since:
December 12th, 2012 Points: 57,760
Member since:
December 12th, 2012 Points: 57,760
In order to make any changes to a MoneyGram “person to person” wire transfer, the sender has to return to any MoneyGram agent location with their reference number and a valid photo ID to process any modifications.For security purposes this is the only way to change or correct the name on a transaction. If you have any additional questions, please reachout to us on Twitter @MoneyGramMe or Facebook https://www.facebook.com/moneygram www.MoneyGram.com
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