Motorola H17 Support Question
Motorola H17 Support Question
Find answers below for this question about Motorola H17 - Headset - Monaural.Need a Motorola H17 manual? We have 1 online manual for this item!
Question posted by jrdmdav on April 10th, 2014
Motorola H17 Won't Answer Calls
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Current Answers
Answer #1: Posted by motohelper on April 17th, 2014 1:07 PM
motohelper
Member since:
June 11th, 2013 Points: 451,600
Member since:
June 11th, 2013 Points: 451,600
Hi,
Have you tried to unpair and re-pair the headset with your phone? You can try to reset the headset to factory settings then pair it up again with your phone and check if you will observe the same thing.
Restore to Factory Settings
With your headset on, press and hold both Volume buttons and Call button for 10 seconds until the indicator light is steady blue.
You can also try to pair the headset to a different phone just to isolate the issue. If these troubleshooting didn't work, we for the bad experience, but the most effective way to manage this would be to contact our support organization.
They should quickly offer you a replacement. If the device is still in warranty. Motorola offers a standard one year warranty on your device, barring liquid or physical damage from the date of your purchase.
Hope this helps!
https://forums.motorola.com/pages/home
Related Motorola H17 Manual Pages
User Manual - Page 3
Earhook
Volume Up Button
Ear Speaker
Indicator Light
Volume Down Button
Boom
Charging Port
Call Button
Microphones
your new H17 Headset. Take yourheadset a moment to familiarize yourself with your headset
1
User Manual - Page 8
... connect automatically.
6
pair & connect Repeat for the second phone. For daily use, make sure your headset is turned on, and your phone's Bluetooth feature is on the headset.
test your connection
1 Place the headset over your phones and headset are successfully connected, you hear ringing on .
If your ear. 2 On one phone, dial a number...
User Manual - Page 13
... Volume Down buttons while not on a call. indicator voice
light
prompt
red
"battery
level is
low"
yellow
"battery level is medium"
green
"battery level is high"
talk time
less than 1.5 hours
between 1.5 to 3.5 hours
more than 3.5 hours
To save battery power, turn off the headset when you don't use it for an...
User Manual - Page 14
answer call Press the Call button.
end a call Press the Call button.
answer
Press the Call button. reject call
Press and hold the Call button until you hear an audio tone. mute or unmute a call
Press and hold a Volume button until you
dial call
12
calls second
incoming call
hear an audio tone.
redial last call Press and hold both Volume Up and Volume Down...
User Manual - Page 15
Note: Your headset supports both Handsfree and Headset Profiles.
Note: Some call
Press and hold a Volume button until you hear a tone. calls
13
Follow the voice prompts to two phones, voice prompts help manage call functions such as voice dial, redial, and end call functions depends upon which profile your phone.
See the instructions that came with...
User Manual - Page 17
indicator light (with charger not plugged in)
headset indicator
off
three blue flashes
steady blue
rapid blue/ purple flashes
quick blue flash
headset status power off powering on/off pairing/connect mode connection successful
incoming/outgoing call on phone 1
status indicators
15
User Manual - Page 18
headset indicator
quick purple flash
slow blue pulse
slow blue flash
slow green flash
slow red flash
headset status
incoming/outgoing call on phone 2
connected (on a call)
standby (connected to one phone)
standby (connected to two phones)
idle (not connected to a phone)
16
status indicators
User Manual - Page 19
headset indicator
slow purple pulse
steady red
quick red flash
headset status connected call muted
attempting to connect low battery
Note: After 1 minute on a call or 20 minutes of inactivity, the light stops flashing to conserve power, but the headset remains on.
status indicators
17
User Manual - Page 20
... on , press and hold both the Volume Up and Volume Down buttons and Call button for 10 seconds until you hear "welcome to the Motorola H17" and the indicator light is steady blue.
18
tips & tricks
To restore your headset.
enable/disable tips&tricks voice prompts
With the headset turned on " or "voice prompts off".
User Manual - Page 21
... the Motorola H17" and see the indicator light steadily lit in blue and you can
problems?
19 Make sure that any devices previously paired with my phone.
My phone doesn't find my headset when ...". My headset will not enter pairing mode. Wait for your phone is steadily lit in blue, turn headset back on. If not, press and hold the Call button and both the other device and headset, wait ...
User Manual - Page 22
...?
If you need to the Motorola H17" and the indicator light is turned on pages 3 6. Then follow pair & connect instructions on in blue. Make sure your phone is on and the Bluetooth feature is steadily lit in your phone and headset again (see "pair & connect" on page 3). Support. My headset connected before, but now...
User Manual - Page 25
Also, using a mobile device or accessory may be found at www.motorola.com/ callsmart (in your ears, or muffled speech, you . • Where possible... hear people speaking near you should stop listening to the device through your headset or headphones and have your hearing checked by your headset in certain areas. End a call if you can't concentrate on the use your doctor.
See RSS-GEN ...
User Manual - Page 26
FCC Notice to Users
The FCCNoticefollowing statement applies to all products that interference will not occur in a particular installation. Motorola has not approved any interference received, including interference that may cause harmful interference to radio communications. Any changes or modifications could void the user's authority ...
User Manual - Page 27
... consumers in materials and workmanship under normal consumer usage for the period(s) outlined below , Motorola, Inc. • Reorient or relocate the receiving antenna. • Increase the separation ...ROMs or other tangible media and sold for use with these Products ("Accessories") and Motorola software contained on a circuit different from defects in the United States or Canada, ...
User Manual - Page 28
... year from the date of purchase by the first consumer purchaser of the product.
26 Monaural Headsets.
Decorative covers, bezels, PhoneWrap™ covers and cases.
Ninety (90) days from ...consumer purchaser of the product. Decorative Accessories and Cases. Ear buds and boom headsets that transmit mono sound through a wired connection. Products and Accessories
Products Covered
...
User Manual - Page 29
... or subjecting the Product or Accessory to the consumer, whichever is longer. Length of Coverage
The balance of parts due to the surface of non-Motorola Products and Accessories. Exclusions Normal wear and tear. Only batteries whose fully charged capacity falls below 80% of their rated capacity and batteries that result...
User Manual - Page 30
Communication services.
Software
Products Covered
Software. CD-ROM, or floppy disk). Accessories, Software or other than Motorola, or its authorized service centers, are excluded from coverage. Unauthorized service or modification. or (d) nonconforming or non-Motorola housings, or parts, are excluded from the date of Coverage
Ninety (90) days from coverage.
Applies only to...
User Manual - Page 32
...-9954
Two-Way Radios and Messaging Devices: 1-800-353-2729
Canada All Products: 1-800-461-4575
TTY
1-888-390-6456
For Accessories and Software, please call the telephone number designated above for the product with which they are used.
How to...
User Manual - Page 33
... or from one jurisdiction to you. This warranty gives you specific legal rights, and you may not apply to another.
31
IN NO EVENT SHALL MOTOROLA BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, ACCESSORY OR SOFTWARE, OR FOR...
User Manual - Page 35
... mobile device in your region. Do not dispose of mobile devices or electrical accessories (such as chargers, headsets, or batteries) with household waste. Alternatively, you may return unwanted mobile devices and electrical accessories to any Motorola Approved Service Center in a fire. Caring for more details.
33
These items should be disposed of...
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