Motorola SB6121 Support Question
Motorola SB6121 Support Question
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Question posted by marund on April 17th, 2014
How To Access Motorola Sb6121
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Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Information Introduction In the Box ...1 Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10...
Installation Guide - Page 4
... shock. To ensure regulatory and safety compliance, use this product near water: for easy access when disconnecting the power cord of the device from the device.
• Place this ....
• Always first touch the coaxial cable connector on the device's marking label. SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document Do not place objects filled with liquids, such ...
Installation Guide - Page 5
... with the instructions, may cause harmful interference to radio communications.
Recycling your Motorola Equipment Please do not dispose of the FCC Rules. If this equipment does...particular, specifies that the coaxial cable shield shall be used in a particular installation. SB6121 Cable Modem • Installation Guide
v
Uncontrolled Document Do not spray cleaners directly on a ...
Installation Guide - Page 6
...cause undesired operation of the Industry Canada Rules.
This Class B digital apparatus complies with RSS-210 of the device. SB6121 Cable Modem • Installation Guide
vi
Uncontrolled Document In Canada, RLAN devices are firmware programmed at least 20 cm (8 inches).... (IC) STATEMENT
This device complies with Canadian ICES-003. Operation is not accessible by the end user.
Installation Guide - Page 7
... Sheet
Standard Category 5 or higher, cable for connecting to the Internet. B
1
Introduction
The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to directly connect one computer in the box with the modem. If you obtained the modem from your home or business to the network Contains software license, warranty, and...
Installation Guide - Page 9
2
Front Panel
B Product Overview
The SB6121 front panel icons provide the following modem status information for an Internet connection
Green: Non-bonded downstream channel is connected Blue*:...connection with bonded upstream channels
Green: Startup process completed
Product Overview • Front Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
3
Uncontrolled Document
Installation Guide - Page 11
... located on the bottom of the modem. The SB6121 rear panel contains the following cabling port and connectors:
ITEM 1
DESCRIPTION
Ethernet port for connecting an Ethernet-equipped computer, hub, bridge, or switch using an RJ-45 cable
2
Coaxial cable connector
3
+12VDC Power connector
B
MAC Label
The SB6121 Media Access Control (MAC) label is a unique...
Installation Guide - Page 16
... IP address automatically and Obtain DNS server address
automatically. 9.
For more information, see the Motorola website, you have successfully connected to
display the Internet Protocol Properties window. 8. Configuring TCP/IP for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
10
Uncontrolled Document Close the remaining windows and exit the...
Installation Guide - Page 17
...5. Vista may prompt you see the prompt, User Account Control -- If you to allow access to close the Internet Protocol Version 4 (TCP/IPv4) Properties window. 11. Windows needs your...2.
Click Manage network connections to Verifying the IP Address for Windows Vista
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
11
Uncontrolled Document When you complete the TCP/IP...
Installation Guide - Page 18
... IP address is enabled, Windows will not be able to display your computer and the SB6121. Type ipconfig and press Enter to open the Run window. 3.
Type ipconfig and press Enter to access the Internet using the cable modem. When Auto-configuration is displayed, that indicates possible broadband network problems or an improper...
Installation Guide - Page 19
... Internet • Renewing the IP Address for Windows 7, Vista, or XP
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
13
Uncontrolled Document A. C. A valid IP address should appear indicating that Internet access is available.
3.
If, after performing this procedure, your computer still cannot access the Internet, call your IP address. Connecting to open the Run...
Installation Guide - Page 20
... any web browser on . The following Modem Configuration Manager Status page appears when you cannot access the HTML pages in the Address bar. 3. Starting the Modem Configuration Manager
1.
Note: If you first log on a computer connected to your service provider for more information. B
5
Monitoring Your Modem
Use the SB6121 Modem Configuration Manager to the original factory...
Installation Guide - Page 24
... Software to accept all copies of any copies not transferred. Software License & Warranty • Software License
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
18
Uncontrolled Document B
B
Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc.
TERMINATE this License.
You may :
USE the Software only in whatever form. THE TERMS OF...
Installation Guide - Page 25
... is provided with the terms of laws principles. The use of Motorola's rights under this License.
Warranty Information
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Home & Networks Mobility ("Motorola")
What is Motorola, Inc., Home & Networks Mobility Solutions Business, 101 Tournament Drive, Horsham, PA 19044. Motorola does not warrant that any Software will be aware of any portion...
Installation Guide - Page 26
... HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Software License & Warranty • Warranty Information
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
20
Uncontrolled Document IN NO CASE SHALL MOTOROLA'S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT. For Product customer service, technical support, warranty claims, questions about your Internet service...
Quick Reference Guide - Page 1
... may use. Additionally, DOCSIS 3.0 supports IPv6and Internet Protocol Television (IPTV).
DOCSIS 3.0 provides a number of enhancements earlier versions of installing, configuring, and troubleshooting the Motorola SB6121 modem.
This document was developed to assist all Technical Operations employees with the proper steps of DOCSIS, but most notably, channel bonding. This increases...
Quick Reference Guide - Page 2
... cable drop 3.
F-connector connects to the computer 2. Connect the primary computer to Ethernet port on the bottom of the modem. CSG Field SERIAL NUMBER
Motorola SB6121 modem HFC MAC ID
Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of 5 Rear Panel Connections
1. Connects the...
Quick Reference Guide - Page 3
...
failed
parameters
5 LINK
No connection to the Transmitting or receiving Amber: A device,
SB6121 Ethernet data on the Ethernet port computer, or hub is
port is detected
connected via...the cable modem is performing. Key Light
Off
Flashing
1 POWER Power is
This light should be used during installation, configuration, and troubleshooting. Quick Reference Guide: Motorola SB6121
Front ...
Quick Reference Guide - Page 4
Quick Reference Guide: Motorola SB6121
Start-Up Sequence
The SB6121 goes through a series of 5 Power On Self Test (POST). C. Modem processing for DHCP, TFTP, and TOD. PC/Activity is solid when a CPE is disabled via
DOCSIS® configuration file. Modem is successfully registered but Network Access Control (NACO) is connected and blinks when transmitting or
receiving data...
Quick Reference Guide - Page 5
Quick Reference Guide: Motorola SB6121
Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup ...
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