Motorola SBG6580 Support Question
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Question posted by laviovaleri on September 23rd, 2013
Motorola Sbg6580 Can't Log In
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Related Motorola SBG6580 Manual Pages
Brochure - Page 1
SURFboard® SBG6580 Series Wi-Fi®Cable Modem Gateway
Strengthen your premium customers. Count on Motorola's SURFboard DOCSIS®/ EuroDOCSIS 3.0 solutions to help you deliver innovative, ultra-broadband data services and advanced high-bandwidth home networking to your broadband leadership -
Brochure - Page 2
... up to increase the frequency spectrum for the sophisticated consumer. Designed for seamless mobility, Motorola's SBG6580 is a fully integrated all while maximizing current infrastructure investment and lowering capital spending. Increased Data Rates
Utilizing the power of DOCSIS 3.0, the SBG6580 enables channel bonding of new high-value services such as high-bandwidth home...
Brochure - Page 3
... enables the delivery of their 802.11 b/g/n equipped devices. SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway enabling users to easily wirelessly network all of advanced whole home entertainment services and a consumer's personal media experiences. With Motorola's SURFboard integrated home networking solutions, service providers can provide seamless interaction among consumer electronics...
Brochure - Page 4
...
Supporting the Wi-Fi home network is finished, a secure WPA (Wi-Fi Protected Access) - Motorola's enhanced embedded software facilitates Wi-Fi deployments with low operational and support costs for improved accuracy and reduced support costs. SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway encrypted Wi-Fi connection is equipped with a number of...
Brochure - Page 5
... safe and energy-efficient manner and helping our customers to identify recycling opportunities. Motorola's SURFboard modem's packaging is 100% recyclable and is marked with standard recycling ...-free manufacturing, and packaging / recycling enhancements.
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway Motorola has a global commitment to continually improve our environmental profile. ...
Brochure - Page 8
Motorola shall not be activated by your service provider for , and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, ...-and-play
Simple to set up and easy to use-just plug it in and go.
1 Certain features may not be liable for details. SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway
User Manual - Page 3
...Day Policy (ToD) Filter 18
Safety and Regulatory Information •
Motorola SURFboard • User Guide
iii B
Table of Contents
Safety and ...Feature (WPS 4 Rear Panel...4 Installing the Modem Connecting the SBG6580 ...5
Wall Mounting the Modem...6 Wall Mounting Template...8 Connecting ... Wi-Fi Networks Create a Primary Wireless Network 14 Create a Guest Wireless Network 15 Create a Wi-Fi ...
User Manual - Page 9
... listed In the Box. NOTE: Devices received from service providers may not include the CD-ROM. Introduction •
Motorola SURFboard • User Guide
1 Motorola Broadband Technical Support is located on the bottom of a Motorola SURFboard® SBG6580 Wi-Fi Cable Modem Gateway. B
1
Introduction
Congratulations on your new modem, please take a moment to the network...
User Manual - Page 10
System Requirements
The SBG6580 is compatible with the following operating systems: Windows 7 Windows Vista™, Service Pack 1 or later Windows® XP, Service Pack 2 or later Mac® 10.4 or later (Ethernet connection only) UNIX® Linux®
B
Introduction •
Motorola SURFboard • User Guide
2
User Manual - Page 12
...Mac, UNIX, or Linux computer
Returns modem to the SBG6580 Wi-Fi network.
PORT 1
DESCRIPTION
Connected LED • Green LED is not included on all SBG6580 models. Rear Panel
Note: The USB port is ON...Coaxial cable connector
+12VDC Power connector
Product Overview •
Motorola SURFboard • User Guide
4 Indicates a data connection is made
2 USB* 3 RESET 4 CABLE 5
...
User Manual - Page 13
B
3
Installing the Modem
Connecting the SBG6580
This product is connected to a cable outlet.
2. Do not route the ...connection type (Ethernet Cable -OR- Hand-tighten the connectors to access the Wi-Fi wizard -OR-
Installing the Modem •
Motorola SURFboard • User Guide
5 Exposure of the coaxial cable to lightning could create a safety hazard and damage the product.
1....
User Manual - Page 20
.... Browse to your network(s), run a basic Diagnostic test, and view all Event Logs. Status and Basic Settings •
Motorola SURFboard • User Guide
12 Use the backup copy to quickly restore your custom...Status and Basic Settings
Use the Status and Basic pages of the SBG6580 to observe how your network and modem are Connected to your backup file. 3. Click OK when prompted. 4.
User Manual - Page 22
... Wi-Fi Protected Access version 2 with Pre-Shared Key
Notes:
• Motorola recommends using WPA2-PSK. • The SBG6580 has a default Pre-Shared Key. Enable the Primary Network. 5. Easy and quick start up SES - (Secure Easy Set-up 8.
Log on to your wireless network in the Network Name (SSID) field. 7. Enter the name of...
User Manual - Page 24
...then press the Add button. Select Push-Button from the SBG6580 GUI
1. Select your network. 6. Creating Wi-Fi Networks •
Motorola SURFboard • User Guide
16 B
Create a Wi-...Basic. 3. After logging in to the modem interface, use one of the following options to your network name on the device you have successfully connected. PIN
1. Select Restore Wireless Defaults and Apply....
User Manual - Page 27
... configured on the rear panel. send or receive data
• Check the Security Mode setting on the Wireless Primary Network
Page:
• If you enabled WEP and configured a key on the SBG6580,
be sure
each affected wireless client is TKIP. B
A
Troubleshooting
If the solutions listed here do not solve your problem, contact your...
User Manual - Page 28
... not properly
The SBG6580 is unplugged
plugged into the power outlet
FLASHING Downstream receive channel The downstream channel is lost cannot be acquired
FLASHING Upstream send channel cannot The upstream channel is lost be acquired
FLASHING IP registration is unsuccessful The IP registration is lost
51BTroubleshooting •
Motorola SURFboard • User Guide...
User Manual - Page 32
... BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. The Software is never sold.
B
C
Software License & Warranty
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway
Motorola, Inc. The Software includes ... operate on -line" or electronic documentation. Home & Networks Mobility Solutions Business ("Motorola") 101 Tournament Drive Horsham, PA 19044
Software License
IMPORTANT: PLEASE READ THIS SOFTWARE...
User Manual - Page 34
... that the functions of the Product will meet this Limited Warranty. B
Warranty Information
SURFboard SBG6580 Wi-Fi Cable Modem Gateway
Home & Networks Mobility ("Motorola")
Retail Purchasers: If you purchased this Product directly from Motorola or from an authorized Motorola retail reseller, Motorola warrants to you, the original end user customer, that (A) the Product, excluding Software...
Installation Guide - Page 1
... Guide included on the bottom label of your devices, choose one option for the CD-ROM installation wizard, is located on the SBG6580 Installation CD or visit:
http://broadband.motorola.com/consumers/support/ Wi-Fi Setup using WPS Pairing
Note: The PASSCODE, used for each type of device connection:
5a - Wi-Fi...
Installation Guide - Page 2
...other product or service names are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. SURFboard® SBG6580
Wi-Fi Cable Modem Gateway
Troubleshooting
Before calling for technical ...Wireless icon is visible on the SBG6580 Installation CD to reconnect to open the User Guide. Then, run the Wi-Fi Installation wizard on the front panel. No part of the contents of Motorola...
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