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Naxa NT-4901K Support Question

Naxa NT-4901K Support Question

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Question posted by Thomas50 on August 31st, 2023

Black Screen

The TV produce sounds but no pictures.

Current Answers

Answer #1: Posted by HelpHero on August 31st, 2023 7:29 AM
This answer was accepted by the poster of the original question.
HelpHero

Member since:
September 3rd, 2022

Points: 523,380
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If you're hearing sound but not seeing any pictures, here are a few troubleshooting steps you can try:

1. Check the video connection: Ensure that the video cable (such as HDMI or AV) is securely connected between the Naxa NT-4901K and the device you are trying to display from. Make sure both ends of the cable are firmly plugged in.

2. Verify the input source: On the Naxa NT-4901K, use the remote control or the buttons on the TV itself to cycle through the available input sources. Ensure that you have selected the correct input source that matches the device you are trying to display from.

3. Test a different device and cable: If possible, try connecting a different device (such as a DVD player or another console) using a different cable to rule out any potential issues with the original device or cable.

4. Adjust display settings: On the Naxa NT-4901K, access the settings menu and check the display settings. Ensure that the brightness, contrast, and other settings are configured properly. You can also try resetting the display settings to their default values.

5. Update firmware: Visit the Naxa website or check the user manual to see if there are any available firmware updates for your specific model. If so, follow the instructions to update the firmware, as it may help resolve any software-related issues.

6. Perform a factory reset: If none of the above steps work, you can try performing a factory reset on the Naxa NT-4901K. Keep in mind that this will reset all settings to their default values, so make sure to back up any important data before proceeding.

If the problem persists after trying these steps, I recommend reaching out to Naxa customer support or consulting with a professional technician who can further diagnose and resolve the issue.



I hope this is helpful? PLEASE "ACCEPT" and mark it "HELPFUL" to complement my little effort. Hope to bring you more detailed answers.

Helphero
Answer #2: Posted by SonuKumar on August 31st, 2023 10:34 AM
SonuKumar

Member since:
May 9th, 2021

Points: 16,620,300
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If your TV has sound but no picture, you can try these steps:

Check that the power and installation connections are secure and properly inserted.

Check that the input source is turned on and operating correctly. This includes external devices like cable boxes, video game consoles, laptops, and streaming devices.

Check that the yellow cable, which is responsible for displaying a picture, is not loose. If it is loose, fix it and check if the problem is fixed. If there is still no picture, then the cable is damaged and needs to be replaced.

Unplug the TV from the wall and wait for 60 seconds.

Plug the TV back in and check for a picture.

Cycle through the sources on the TV.

Change the channel or select different inputs on the TV.

Unplug any devices you have connected to the TV and then plug them back in.

Turn the TV back on and turn on one or more of your devices.

https://www.youtube.com/watch?v=ysHfaQKI45M

https://www.ifixit.com/Troubleshooting/Television/TV+Has+Sound+But+No+Picture/493422


Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

Regards,
Sonu
Your search handyman for all e-support needs!!

Related Naxa NT-4901K Manual Pages

English Manual - Page 5

... the volume. P O WER P res s P OW E R button to move left/right. 4. NT-4901K 3840 x 2160 AC 1 00 -24 0V ~50 /60Hz 2 x 8W DC 3V (Two (2) AAA ...F) Please make sure the following items are missing, please contact your NAXA LED TV. S O UR CE Toggles between normal and standby mode. P res s ... +/- In the on -screen menu of front and side panel VOL+ VOLCH+ CHMEN U SOU RCE PO WER VOL...
English Manual - Page 6

...res s repea tedly to sc a n through the ava ilable video picture modes. 25. C OAX IAL US B input C onnect to ... s this button to the video output ja c k on Audio input for private NT S C & AT S C. AUDIO L /R C onnect to enter a program ...3. LIST: P ress to increas e/decrea s e the s ound level. 23. MENU: TV sy stem s etup. 16. E AR P HONE C onnect to change the scre en...
English Manual - Page 7

Antennas with 300ohm flat twins Leads AC 100-240V~ 50/60Hz EARPHONE CO AX OUT L R IN CVBS/Y Pb IN Pr HDMI 1 HDMI 2 imately Dispose of the wireless TV. If you do not intend to use the remote control for a long time, Antenna input impedance of this unit is a 300 ohm t ribbon cable, use...
English Manual - Page 9

... HDMI 1 HDMI 2 that enables the transmission of digital video and audio signals using a single cable without compression. 'Multimedia Interface' in the implementation of this LED TV to variations in an accurate name for it, especially because it allows multiple channels of HDMI's features with a 5.1 audiovisual system. To take advantage of digital...
English Manual - Page 10

Up to 1920 x 1080 @ 60 Hz Note: This UHD LED TV Supports 4K resolution at 60 Hz. on the T V. AC 100-240V~ 50/60Hz EARPHONE COAX OUT L R IN CVBS/Y Pb IN Pr HDMI 1 HDMI 2 P ly. This ... EARPHONE COAX OUT L R IN CVBS/Y Pb IN Pr HDMI 1 HDMI 2 P lug your headphones' connector into the headphone jack on any HDMI Input. Speakers on the TV will mute automatically.
English Manual - Page 13

HDMI Standard (HDMI mode only) This item is used to select HDMI version to factory default settings. OverScan (HDMI mode only) Turn on/off OverScan if Users found the image wasn't fully displayed on screen. 10. 8. Restore Default This item is used to reset to suit connected HDMI device. 9.
English Manual - Page 14

... Save time. USB to enter it. Boot Setting: set Picture Mode, Default Volume, Max Volume, Boot Source. (Boot Channel & Channel Select won't work if no TV signals.) Hotel Lock: turn on /off Hotel Mode. Hotel Menu -Press RIGHT navigation button or ENTER button to TV: import data from USB device. Hotel Mode: turn...
English Manual - Page 16

... Wave patterns moving on the screen. The following symptoms may be dead. Symptoms No Power No Picture Good Picture but no Sound Good sound but abnormal color or no picture Remote control not responding under VGA... sound settings and connections. the power cord, and plug it in . The distance between the LED TV and remote control should be changed or refunded. 25 Snowy A snowy picture...

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