How Do I Get Help Getting A Replacement Part For A Chandelier

Since you already know the lighting manufacturer, contact your local lighting stores to find out if they deal with that company. Once you find a company which conducts business with the chandelier manufacturer, you can ask the lighting company if they carry or can order the part for you.

Neiman Marcus might do this for you but since this purchase is from several years ago, it might be more difficult to order than at a specialty store. You can begin with Neiman Marcus by using the online store locator for addresses and phone numbers.  Remember, you will need to speak to the department first and if no luck, ask to be transferred to Customer Service. http://www.neimanmarcus.com/stores/index.jsp

Should you be looking to replace a crystal, there are online sites which sell individual chandelier crystals.  Make sure you have the measurements.

Best wishes in your search - it can be nerve-wracking.