Netflix App On Blueray Player

Why can't I open my Netflix app on my Samsung BlueRay player?

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StLFanMan

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August 14th, 2013

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You can try these steps before contacting Samsung--if you'd like:

Test the Internet connection on your device Many devices have an application to test the Internet Connection. If not, try opening the application store or another Internet-enabled application and check if your device is able to reach Internet services.
- If you are unable to connect to the Internet, you may be having network connection issues.
Restart the device Restart your device by unplugging it from power for at least 10 seconds, then plug it back in and turn it on with the power button. Restarting the device is often enough to restore your ability to connect to our service.
Note: All devices are different. Some may take up to 15 minutes to fully restart.

Disconnect and Reconnect the Netflix application These instructions will work on most consumer electronic devices with the Netflix application.
1. Launch the Netflix app.
2. Using the arrows on your remote, enter the following sequence:
  - Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
3. Select Deactivate and exit the screen.
4. Restart the Netflix app and sign in to your account.
Troubleshoot your Internet Connection
If the steps above haven't helped you resolve the issue, it usually means there's a slightly deeper problem that's keeping you from streaming.

Our Troubleshooting Network Connection Issues article will help you address any persisting network connectivity problems.