Poor Connection

If Netflix loads slowly or if you're experiencing buffering or rebuffering, blurry video, or frequent stops while watching a movie or TV show, you may have a weak or unstable connection to the Internet. Fortunately, we've got some great steps below that resolve most Internet connectivity problems on a range of commonly-used devices.

If you complete the steps below and are still having issues connecting to the Netflix service, we highly suggest you reach out to your Internet service provider. Your Internet provider's network can sometimes get crowded if a lot of people are watching Netflix at the same time in your area. During these peak times, usually in the evening, we will try to make sure that you can enjoy watching movies and TV shows uninterrupted, but you may notice lower video quality than usual. If this happens frequently, you may want to contact your Internet provider to ask if the connection to Netflix can be improved.

If your Internet service provider is already providing a reliably fast connection, the problem may be caused by your Netflix settings or your home network configuration. To fix this issue, try the troubleshooting steps here: https://help.netflix.com/en/node/230