Netflix Won't Open

Test the Internet connection on your device

Many devices have an application to test the Internet connection. If not, try opening the application store or another Internet-enabled application and check if your device is able to reach Internet services.

• If you are unable to connect to the Internet, you may be having network connection issues.

Restart the device

1. Unplug your device from power for at least 1 minute.
2. While the device is unplugged, press the power button on the device to discharge it.
3. Plug your device back in.
4. Turn your device on with the power button.

Note: All devices are different. Some may take up to 15 minutes to fully restart.

Sign out of your device

1. Launch the Netflix app.
2. On the error screen, select More Info and continue to Step 3. If you don't see More Info, continue below.
   • Navigate up and select Settings or the Gear icon and continue to Step 3. If you don't have Settings or the Gear icon , continue below.
     • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:
       • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
3. Select Sign Out or Deactivate.
4. Once signed out, sign back in and try Netflix again.

Check the date and time settingsThere may be a problem playing a video if the date and time set on your device are incorrect.

• If the date and time on your device are correct, continue troubleshooting.
• If the date and time on your device are incorrect, see your owner's manual or manufacturer's support website for instructions on setting the date and time.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.