What Are Netspend's Guideline For Primary And Secondary Account Holders?

I received in the mail a NetSpend card. Then I was bombared with emails from NetSpend to activate the card.  I wasn't going to activate the card because May of 2012 I applied for a NetSpend card when I did my taxes online. Upon receiving my new NetSpend  card I called to activate it only to be told I was unable to receive the card due to going over the limit on my last card.  My last card this  was the first time I ever applied and received a card I told the lady. She informed me my social security number was listed on an account but the name on it was Carlotta Leakes, who lived on Oro Street , a street I had lived on previously.  I told them I knew no such person and I even contacted the 3 credit reporting company's and put a fraud alert. It should have been noted in your files also about it  being a fraud situation.  I asked what I should due as I was expecting my IRS refund to be deposited in the NetSpend account I'd received online. I never received my refund.   So this morning April 4, 2013, I call to activate the new card sent me out of the blue figuring I'm now qualified. Thinking maybe my refund is still there in limbo which is why they have been flooding me with emails to activate this card. I'm denied yet again. Only to be told they can't really tell me but it has to do with my other accounts.   Other accounts what other accounts.  So, I ask how many accounts are under my social security number? They tell me they can't tell me because I only called to activate my new card and since I didn't know about the other accounts they couldn't give me that information.  WTF? Someone is using my social security number but they won't give me information on how many and what names are on these accounts.  So I asked the person if I called and asked about all the accounts under my number would they tell me then. He kind of hemmed and hawed so I hung up and called back.  So I take the option about lost, stolen or never received NetSpend cards. I told them I never received the cards but did they have anything under my social security besides the one I called to activate today?   Yes there were four(4) cards connected with my social security number. Two(2) with my name and me as primary card holder and two(2) with me as secondary. One was secondary for that Carlotta Leakes person the other he wouldn't tell me. I asked for the addresses for the two with me as primary.  He proceeded to ask me questions like what year did I open the account, what was the address I used.  I told him I didn't know and he said well then I can't give you the information.  I said what? I don't know the answers obviously since I didn't open the accounts in the first place. They used my information without my knowledge. How he asked? I kept trying to explain to the barely english speaking person that it was IDENITY THEFT. how they get the information I don't know(as most people don't). I offered to fax him my ID to prove who I was but he refused.  I think everyone who gets these cards should be required to send or fax in a photo ID so if at a later date and time it is determined to be fraud the police at least have a picture of ther person they should be looking for.  I live in a bad neighborhood and it is not unheard of for mail to go missing or be delivered to the wrong address.  Around here as a matter of fact it's a very common occurance.  I send mail back practically everyday  for mail of people who don't live here.  I've lived here for two(2) years and knew the people who lived here before me and the mail coming is not in their names I don't know who these people are.  It should have been the responsiblity of NetSpend to contact me about these accounts as my email and address have not changed since they denied me a NetSpend card last year.   It seems such a common occurance with your company to defraud people of their money.  Your asking for social security and addresses when trying to activate a card gives your company ample opportunity to be doing the fraud yourself. Because you certainly gave a card to everyone but the actual person whose social security number it was. How do you explain that away?   Especially after the fraud alert that should have been in my social security numbers file. Which makes me wonder if your company was going to turn me down why wasted the money and energy trying to activate a NetSpend card you were going to deny and knew your company was going to deny when you sent it out.   Do you mean to tell me your company and it's shareholders don't mind that kind of waste? I find in this economy that is hard to believe.  Now I wonder if I will get a response from anyone or the person who says she reads all these emails.  I certainly hope so. but. not just a response.  I want all the information on these accounts,  dates, addresses and all deposits and transfers. to and from these accounts which bear MY SOCIAL SECURITY NUMBER.   Sandra G.