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Omron BP652 Support Question

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Question posted by Jameszr1 on January 31st, 2019

E5 Error Message. It Says To Contact Omron Customer Service

I just started getting and E5 error message on my wrist unit. . It says contact customer service. What does E5 really mean

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Answer #1: Posted by ManAndMonkey on January 31st, 2019 11:48 PM

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ManAndMonkey

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The E error message is telling us that the unit is recognizing some type of interference while taking the reading. This could be as simple as speaking or moving, having a computer, cell phone or medic alert device too close to the phone, a loud television/radio in the same room or more complicated, such as a rapid or weak arterial pulse.
Reading Timing - Because Omron units read your blood pressure by 'listening' to the blood as it vibrates through the artery, the artery must be fully opened for an accurate reading. It is critical to wait a full 5-10 minutes between readings to allow the brachial artery to 'bounce back' from the initial constriction.
Refer to the Instruction Manual provided with the unit for the complete operating instructions.
If after reviewing the information above your unit is still not functioning properly, in order to best serve you, please call our Consumer Support team, toll-free at 800-634-4350. Our trained representatives are available Monday through Friday, 830a to 430p CST to assist you over the phone and try to resolve your issue without sending your unit in for repair. If repair is necessary, they can set up your file to start the process or provide valuable options to your particular situation.
Please have the following information available in order to expedite your call:

1. Model number (from the front of the unit)
2. Serial number (from the sticker on the side of the unit)
3. Proof of purchase information - from the receipt or online verification.

4. The wrist circumferences of all users of your unit.
They will be happy to assist you with your options regarding service.
We appreciate your interest in Omron products and want to ensure your satisfaction.
Please let me know if I may be of further assistance and have a wonderful day!!

Feel free to rate !!!!

Answer #2: Posted by Jameszr1 on February 1st, 2019 9:40 AM

Jameszr1

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January 31st, 2019

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Here's what worked for me after talking to customer service.

1. I was putting my armband on too tight before inflation and remember to put it BELOW your wrist bone. I did that and it worked for a short time then shut down with an E7 code which means I was moving my arm during the test. I tried it again and bingo, success. She said to also take your wrist band and pull it all the way to the end (wide open) Enjoy your unit.

2. HINT: The first time you see the blue light. STOP MOVING. Hope it works for you!

Answer #3: Posted by Odin on January 31st, 2019 6:12 PM

Odin

Member since:
April 10th, 2010

Points: 41,236,660

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It means what it says. Use the contact information at:

https://www.contacthelp.com/omron/customer-service.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Related Omron BP652 Manual Pages

Instruction Manual - Page 2

...Monitor Introduction ...3 Safety Information 4 Operating the Device 4 Care and Maintenance 5 Operating Instructions Before Taking a Measurement 6 Know Your Unit ...7 Unit Display ...8 Display Symbols 9 Irregular Heartbeat Symbol 9 Movement Error...Applying the Wrist Cuff 18 Applying the Cuff on the Left Wrist 18 Applying the Cuff on the Right Wrist 19 ...

Instruction Manual - Page 3

... are close to -use at home, at www.register-omron.com The monitor is simple to use . Changes in wrist blood pressure reflect changes in arm blood pressure because the arteries in English and Spanish • Quick Start Guide The BP652 IntelliSense® Automatic Wrist Blood Pressure Monitor is intended for future reference. Fill in the arm...

Instruction Manual - Page 4

...monitor is not intended to diagnose and treat High Blood Pressure. Do not use this blood pressure monitor...Contact your physician. Consult your eyes, immediately rinse with this instruction manual. Unlawful disposal may get...before operating the unit. If you ...equipment or other property. SAFETY INFORMATION To assure the correct use of the product, basic safety measures should get...

Instruction Manual - Page 5

... by the manufacturer will void the user warranty. CARE AND MAINTENANCE Do not subject the monitor to repair the unit or components. 5 Do not disassemble or attempt to strong shocks, such as dropping the unit on the floor. Use only Omron authorized parts and accessories. Do not submerge the device or any of batteries.

Instruction Manual - Page 6

...need to take and record several readings over a period of your left or right wrist. 4. Stress raises blood pressure. The wait time allows the arteries to return to... accurate indication of your individual physiological characteristics. 8. Avoid taking a measurement. Position the unit at least 15 minutes before taking measurements during the measurement. 7. You need to taking...

Instruction Manual - Page 7

... YOUR UNIT Display Date/Time setting ( ) button Date/Time setting ( ) button Battery compartment Wrist cuff Memory (MEM) button START/STOP button User ID selection switch SET button Components: 2 "AAA" Alkaline Batteries INSTRUCTION MANUAL 7 series Automatic Wrist Blood Pressure Monitor Model BP652 5329415-9A INTRODUCTION Thank you for future reference. Fill in for purchasing the OMRON...

Instruction Manual - Page 8

... symbol (Displayed when viewing values stored in memory) Average value symbol (Refer to "Using the Memory Function" .) Irregular heartbeat symbol Movement error symbol (Displayed if you move your body during the measurement) User ID symbol (A or B) (If "GUEST" is selected, A or B will not be displayed.) Wrist symbol Battery low symbol Pulse display 8

Instruction Manual - Page 9

...Blood pressure MOVEMENT ERROR SYMBOL ( ) The Movement Error Symbol ( )...% more times during the measurement. Please remove the wrist cuff, and wait 2-3 minutes. Reapply the wrist cuff and take another measurement. Normal Heartbeat Pulse Blood...SYMBOL ( ) When the monitor detects an irregular rhythm two or more than the average rhythm detected while the monitor is defined as follows: ...

Instruction Manual - Page 10

... NOT adjust medication based on age and morbidity. A lower home blood pressure goal may be dangerous. WARNING The monitor is qualified to be recommended for specific information about your physician for certain patients, including diabetic patients, pregnant women,... Only a physician is not intended to diagnose and treat High Blood Pressure. WARNING Contact your blood pressure.

Instruction Manual - Page 12

...removed while the unit is flashing on the display, refer to that of the previous use. Unlawful disposal may need to applicable local regulations. WARNING If battery fluid should get in your ...Battery Indicator When the Low Battery Indicator appears on the display, turn the monitor off before replacing the batteries. Contact a physician immediately. If the year is still on, the date and...

Instruction Manual - Page 13

...the Date/Time Setting button ( ) to adjust the date 2. SETTING THE DATE AND TIME Set the monitor to increase the date and time values faster. 3. SETTING THE YEAR Press the Date/Time Setting button...flashes on the display. 13 NOTES: • The year can be set the current year. TO START THE SETTING Press the Date/Time Setting button ( and time. The month flashes on the display. ...

Instruction Manual - Page 14

... current day. SETTING THE MINUTE Press the Up button ( ) to set the minute setting. 7. The minute flashes on the display. 5. TO TURN THE MONITOR OFF Press the START/STOP button. 14 Press the Date/Time Setting button ( ) to advance by increments of one minute. Press the Date/Time Setting button ( ) to advance...

Instruction Manual - Page 15

... setting and turn the power off. on2: The Positioning indicator lights in blue for more than 5 seconds, measurement starts automatically, even though the monitor is "on1". SETTING THE POSITIONING INDICATOR 1. User A User B 3. oFF: Measurement starts without the Positioning indicator. 15 Press the SET button. on1: After the Positioning indicator lights in blue for...

Instruction Manual - Page 16

... ( or ) appears on the display. Press the MEM button to select the left wrist ( ) or the right wrist ( ). NOTE: The default setting is " ". • After you set. 2. NOTES: • The default setting is "on1" or "on", depending on the Positioning indicator you choose "oFF" for the Positioning indicator, the monitor skips this process. 2.

Instruction Manual - Page 17

...on1" or "on2": on1: The buzzer sounds only when the monitor is "oFF": on: The buzzer sounds when pressing any buttons... hold the SET button while in the setting mode, then press the START/STOP button simultaneously for measurement is set " ", and the buzzer is...short blips if your wrist is too far away from the measuring position, and beeps when your wrist is set "on1", the wrist for more than 2 ...

Instruction Manual - Page 18

... apply over your left thumb facing upward. 3. Make sure your sleeve is intended for use this device on the outside of the wrist bone on infants or persons who cannot express their intentions. Position the cuff leaving a clearance of approximately 1/2 to 1 inch between the...adult population. Do not use in measuring blood pressure and pulse rate in the box before operating the unit.

Instruction Manual - Page 19

Refer to "Setting for Right or Left Wrist for Measurement". 19 APPLYING THE WRIST CUFF 5. APPLYING THE CUFF ON THE RIGHT WRIST When taking a measurement using the right wrist position the cuff as shown in the illustration. Fold the remaining part of the wrist cuff back out of the way.

Instruction Manual - Page 24

... batteries with the instructions provided in a manner consistent with new ones at the same time. Do not attempt to strong shocks, such as dropping the unit on the floor. CAUTION Use only Omron authorized parts and accessories. Clean the monitor with a soft dry cloth. Use only authorized parts and accessories.

Instruction Manual - Page 25

... remain still until the measurement is complete. Contact Customer Service. Repeat the steps in section "Applying the Wrist Cuff." Irregular or weak pulses are worn. Replace the batteries. Batteries are detected. Cuff over-inflated. Refer to appear, contact your wrist. Remove the monitor from your doctor. SYMBOL ERROR INDICATORS CAUSE Monitor could not detect pulse wave. Wait...

Instruction Manual - Page 28

...other rights that vary by jurisdiction. OMRON SHALL NOT BE LIABLE FOR LOSS...BP652 IntelliSense® Automatic Wrist Blood Pressure Monitor, excluding the wrist cuff and batteries, is our only responsibility and your name, address, phone number, and description of the specific problem. Include a letter, with specific legal rights, and you . To obtain warranty service contact Customer Service...