Scale Goes From Cal To Err How Do I Fix This Error

Below are some common error messages that you may see displayed on your scale.

• If your scale won't turn on, it's possible that the batteries may not be inserted correctly. Remove all batteries from the scale.
• Re-insert the batteries, ensuring that the polarity is correct.

A "Batt" message appears when your scale is low on batteries.

• Remove old batteries from the back of the scale.
• Insert 4 new AA batteries. The scale manufacturer recommends using Duracell batteries.
• Wake the scale before weighing in again.
• Once you've weighed in, the scale should display "sent".
• Navigate to your Progress Page to view your weight chart. Typically weights will be transmitted to your Omada account within 5 minutes.

A "Step off" message is displayed when the scale is unable to calibrate or get an accurate reading.

• Follow instructions in: My scale displays "Step off". What can I do?

An "Er 4" message is displayed when there is a cellular network transmission issue. Your scale will record and store your weight, but may not be able to transmit your weight to your Omada account. Your scale will transmit previously stored weights once coverage is restored.

• Check cellular coverage in the specific location of your scale. While your scale may not use the same cellular network as your mobile device, you may check the signal strength on your cell to determine if there might be blackout areas inside your home.
  • Move your scale to an area with a better connection, such as near a window or a higher floor if you live in a multi-level home.
  • Weigh in again. Navigate to your Progress Page to view your weight chart. Typically weights will be transmitted to your Omada account within 5 minutes.
  • If you do not have cellular coverage in your area, please contact us to enable manual weight entry on your account.
• Check cellular coverage in your area. Review any reports of outages.
  • Your scale may not transmit if there are cellular network outages in your area.
  • Continue to weigh in as you normally would. Once connection is restored, your scale will transmit any stored weights to your account.
• Wait for a sunny day!
  • Radio waves, and especially the frequency of cellular connections, can be affected by rain, fog and humidity.
  • If you notice the errors on a stormy day, it is likely the problem will fix itself when the sun comes out.
• Reset your scale. (Please note: Resetting your scale will clear any stored weights from your scale.)
  • Follow instructions in: How do I reset my scale?
  • Weigh in again. Navigate to your Progress Page to view your weight chart. Typically weights will be transmitted to your Omada account within 5 minutes.

An "Er 5" or "Er 6" means that your scale is not able to transmit your weight. This is usually due to a temporary regional network outage. Keep weighing in as usual -- your weights will be saved and transmitted when the network outage is resolved.

However, if you see "Er 5" or "Er 6" on your scale often, you may want to try moving your scale near a window or a higher floor if you live in a multi-level home.

• You may check the signal strength on your cell to determine if there might be blackout areas inside your home.
• Weigh in again. Navigate to your Progress Page to view your weight chart. Typically weights will be transmitted to your Omada account within 5 minutes.
• If you do not have cellular coverage in your area, please contact us to enable manual weight entry on your account.

Contact us if you are experiencing an outage lasting longer than a few days.

A "Er 2" message is displayed when there is a calibration issue.

• Follow instructions in: How do I reset my scale?
• Weigh in again. Navigate to your Progress Page to view your weight chart. Typically weights will be transmitted to your Omada account within 5 minutes.

• Review your weight reading. Contact us if your weight is greater than 440 pounds.

Contact us if your scale displays another error message not listed in this article or if an issue is persistent after following the steps above and lasts more than a few days.

https://www.manua.ls/omron/hbf-400/manual