Help! I Was In An Unsafe Situation And Tried To Call A Phone Number On Onstar.

All I got was a rundown of tel. calls I had made in the past. It would NOT let me give the number I needed to call. Fortunately, a man who knew me, recognized my car and was able to give help. What can I do to get the operator to take the call I am trying to reach?

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Answer #1: Posted by TheWiz on August 11th, 2014 6:59 AM

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TheWiz

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This is something you will need to bring up with OnStar. Here is the customer service number: 1-888-466-7827.

Answer #2: Posted by OnStarAdvisor on August 11th, 2014 1:59 PM

OnStarAdvisor

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lillianpauls,

If you find yourself in an unsafe situation, we strongly encourage you to press the red emergency button to reach a specially trained OnStar Emergency Advisor. They will assist you in any way they are able, including contacting emergency services or law enforcement on your behalf.

Sorry the automated system is giving you some trouble. Have you done a Voice Recognition Walkthrough before? We can go over the voice prompts with you and give tips on using the system. Call 1.888.4ONSTAR from a cordless phone, or check out these videos for more suggestions : https://www.onstar.com/web/portal/connectionsexplore?tab=1&g=1. I hope that helps!

~Sara, OnStar Advisor
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