Question posted by veebee11 on June 7th, 2013
Why Cant I Activate My Preowned System With The 90 Day Program?
i just bought a used vehicle with a preowned system and when I try to activate the free 90 day trial program it wont let me connect
Current Answers
Answer #1: Posted by OnStarAdvisor on June 8th, 2013 5:41 AM
OnStarAdvisor
Member since:
November 13th, 2012 Points: 49,710
Member since:
November 13th, 2012 Points: 49,710
veebee11,
When you press the OnStar button you should hear beeps. It may take 7-10 minutes to connect. If you see a red LED on your mirror, then there may be a connection error. If you are unable to connect to an advisor then it might be a physical concern, and we would refer you to the dealership.
Also, what year is your pre-owned vehicle? If your vehicle was made in 2005 or earlier and you are having trouble connecting to OnStar, make sure your vehicle is equipped with digital hardware by visiting your dealer.
If you have any additional questions you can call 1-888-4ONSTAR (466-7827) and speak to an advisor. I hope this helps.
-Jessica, OnStar Advisor
Social Media Team
OnStar Advisor
Social Media Team
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