Question posted by harrisl on February 2nd, 2018
Tax-exempt
I'm with a government agency and have placed an order for over $200. I'm tax-exempt and I've been trying since Monday 1/26 to get this removed/resolved. Spoke with a "Mystie" and she stated it will take a few more days to enter. I asked for a supervisor, she refused to let me speak to a/any person. I asked her last name, she refuses to give it to me stating she's the only "Mystie" there. I had enough dealing her so this is my last resort. I'm requesting taxes to be remo
Current Answers
Answer #1: Posted by Odin on February 2nd, 2018 2:39 PM
Odin
Member since:
April 10th, 2010 Points: 41,236,700
Member since:
April 10th, 2010 Points: 41,236,700
Sorry for your problems. Here are some steps to consider, in order:
- Call customer service again, and at once politely but firmly ask for a manager (use the contact information here--https://www.contacthelp.com/Party%20City/customer-service)
- Complain to corporate: use the corporate contact information here--http://www.corporateofficeowl.com/Party%20City/Corporate%20Office
- Complain to New Jersey's Department of Law and Public Safety, at 973-504-6200.
It may not provide immediate help, but you may also want to consider a review/complaint site like https://www.gripeo.com/, http://www.consumeraffairs.com/, or https://www.yelp.com/, each of which is designed to get action from the offending companies
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
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