Refund Of Cancelled Bank Transfer

Hi I set up a bank transfer to my payza account, but next day cancelled it. The money had already been taken from my bank account and I presumed it would be returned to my bank account. I have waited the required amount of days for the money to appear in my payza account which it didn't and I waited again for it to be returned to my bank account which again it didn't! I would like to know how long I will have to wait for the money to be returned, I have been reading some very worrying stories on the internet about money not being returned at all, I cannot afford to lose £120, I need it back! Any help would be great fully received, I have now submitted a ticket to payza 3 times and no response! Thank you.

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Answer #1: Posted by TommyKervz on March 5th, 2016 5:48 AM

This answer was accepted by the poster of the original question.

TommyKervz

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Please note that helpowl.com is not directly connected with Payza. If you have an account-specific question, you can send a Support Ticket via email or use Live Chat to speak with a Customer Support Advisor directly. If you choose to send us a support ticket, please allow 1-2 business days for a response.

If you have a general question about how Payza works or the services we provide, you can also communicate with us on Facebook and Twitter. You can post or reply to a post on our Facebook page, or you can tweet us at @PayzaSupport.

Hope that is helpful.
Kervz at www.satechhelp.co.za

Answer #2: Posted by social40676 on July 8th, 2016 8:39 AM

social40676

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July 8th, 2016

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Hello,

My name is Jason and I am the Corporate Communications Strategist at Payza.

Do not worry. We will refund your transfer as soon as possible, but first we must conduct an investigation to find your funds and send them back to your bank account.

Please submit only ONE customer support ticket for your problem.

WHY?

When you submit a ticket, your inquiry is put in line and moves forward until a customer support agent can answer and solve your problem. When you submit another ticket for the same problem, you "reset" your place in line and this will cause delays in solving your problem.