Pfaff Passport 2.0 Support Question
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Question posted by normaaitken13 on August 19th, 2017
My Passport 2.0 Machine Has Been Away To The Supplier Gur Sewing Machines In Bir
My machine has just come back from the suppliers, GUR sewing machines in Birmingha, after being checked over because I was having trouble with tension and buttonholes. They sent it back telling me it has been overhauled by the Pfaff engineer and was in good working order. The handwheel will not turn freely and it will not engage to sew. It makes a really odd creaky noise and the needle very slowly moves. I am afraid I ruin it so can you please help me? Norma Aitken
Current Answers
Answer #1: Posted by Odin on August 19th, 2017 11:29 AM
Your question doesn't detail the basis for your expectation that either Pfaff or GUR would repair the machine. If you were attempting to implement the warranty, it's best to refer to the warranty document. Lacking that, use the contact information here--https://www.contacthelp.com/pfaff/customer-service. Or perhaps there's a problem with how you're operating the machine; if that might be the case use the same contact information to request a walk-through from Pfaff.
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
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