Question posted by ChristaHL on February 27th, 2013
Secret Packaging Failure, No Customer Service At Provided Phone Number.
I bought "Secret: Flawless and Clear" crystal clear gel in the clean powder scent.I liked the fact that the scent didn't set off my allergies.Unfortunately, the top (under the cap) was defective and came off when I removed the cap, leaving the gooey gel exposed. When I put the cap back, the gel oozed out, leaving a white soapy residue which dripped down the sides and made a mess, even though the container was upright.Is this a design flaw which others have experienced? Or did I just get a "second", even though I bought the product from Target instead of some dollar store.What's REALLY annoying is that the number on the package doesn't help you unless you're asking for locations for purchase or about stains or coupons.Since it's too late now to CALL customer service, I'm posting here.
Current Answers
Answer #1: Posted by Odin on February 28th, 2013 8:55 AM
"Since it's too late now to CALL customer service, I'm posting here."
We're not P&G's customer service but an independent help site.
Phone 800-926-8689 or 513-983-1100, or write:Consumer Relations
POB 599
Cincinnati, OH 45201
You can send email via this Web form.
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
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