I Have Been Underwhelmed By My Experiences With Qantas Baggage Services. I Would

Flew to Melbourne on March 5 from Auckland. No bag and no help for the week I was in Australia. I finally got a call from Auckland Baggage Services as the bag made it's way to them. There was never a bag tag put on the bag so Qantas had no idea where it was. 5 days in Australia, no answers and no clothes or toiletries. What is my option to claim emergency costs incurred to buy clothes and bag and toiletries. Finding a phone number to customer service or getting any real help from the baggage services staff is frustrating.

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Answer #1: Posted by waelsaidani1 on March 26th, 2018 9:59 PM

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waelsaidani1

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There are strict time limits for reporting that your baggage has been damaged, delayed or lost. All passengers are requested to report delayed or damaged checked baggage in person at the airport at time of arrival or in writing no later than the time set out below, otherwise Qantas will not be liable:

Domestic Carriage (no international sectors on the itinerary)

3 days in the case of damage to, loss or destruction of part only of an item of checked baggage or cabin baggage, after date of receipt of remainder of the item.
21 days since the case of loss of the whole item from the date of intended receipt.

International Carriage

In the case of damage to your baggage, as soon as you discover the damage after you have received the baggage, and at the latest within 7 days.
In the case of delay, within 21 days from when the baggage has been made available to you.

For all updates regarding the status of your baggage, please visit our WorldTracerThis link will open in a new window. baggage tracing website.