Returns

How Do I Return A Tablet That I Received With A Cracked Screen.

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Answer #1: Posted by waelsaidani1 on April 1st, 2017 11:41 PM

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Part orders can be returned for a refund up to 30 days from the date of purchase, and must be received unused and in the same condition that we shipped them. All returns are subject to a 20% restocking fee, and refunds will only be made when the items have been received at our warehouse by our staff.

If your purchase is beyond 30 days, please refer to the manufacturer's warranty terms and conditions found in the product user manual.

To obtain warranty service in the United States, you must first call our Customer Support Center at 1-800-506-5746 or 1-800-252-6123, during the hours listed in the box below. The determination of service will be made by AVC Customer Support. PLEASE DO NOT RETURN YOUR UNIT TO AVC WITHOUT PRIOR AUTHORIZATION. New or remanufactured replacements for defective parts or products will be used for repairs by AVC at its designated Service Center for one year from the effective warranty date. Such replacement parts or products are warranted for an additional one year from the date of repair or replacement. The Customer will be required to ship the unit to the Service Center indicated at the time Customer Support is contacted to make the necessary repairs. The customer is responsible for all transportation charges to the service facility.

Packaging and Shipping Instruction

Mailing Address: 725 Denison Street Markham ON L3R 1B8

When you send the product to the AVC service facility you must use the original carton box and packing material or an equivalent as designated by AVC.

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