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Ricoh Aficio MP C4000 Support Question

Ricoh Aficio MP C4000 Support Question

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Question posted by organizer on February 11th, 2013

Cant Get Aficio 4000 To Send Scans To Network Computer

I have checked the path for the computers and it is correct.  When a document is scanned, it wont go to the computers on the network.  All computers can print to it with no problem

Requests for more information

Request from tino84 on February 12th, 2013 1:15 AM
can you perform this test and let me know the outcome;
  • Press the User Tools button(small button with 123 and a diamond written on it)
  • Select System Settings,
  • Select Administrator Tools,
  • Address book management.
  • Now select the scan to folder button,
  • Select the Folder button
  • and select Browse Network - what is the result.

Responses to this request
Response submitted February 12th, 2013 7:45 AM
Oddly enough, today when I tried that it brought up folders.  It has a connection.  Yesterday, when I tried that it said there was no connection - something like 'connection failed'

Response submitted February 12th, 2013 8:08 AM
30 minutes ago it worked. Now it says "Cannot find the specified path. Please check the settings."

Request from tino84 on February 12th, 2013 9:45 AM
is the destination you are scanning/browsing too a PC or a Server?

Are you using the IP Address of this device or the Hostname?

Responses to this request
Response submitted February 12th, 2013 10:27 AM
It is a PC.  We are using a username

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Related Ricoh Aficio MP C4000 Manual Pages

Features Guide - Page 2

... Guide TABLE OF CONTENTS Introduction...1 Information is an Asset ...1 Risk Levels...4 Ricoh Aficio Security Solutions Compatibility Chart ...4 Ricoh Security Solutions Review...6 Network Protection...6 Web Image Monitor...6 SmartDeviceMonitor...6 Network Protocol ON/OFF ...7 Device Access...7 Administrator Authentication...7 User Authentication...8 Common Access Card (CAC) Authentication...9 IP...
Features Guide - Page 4

...documents as well as an actual sample of power with stealing and selling company secrets from "Cola caper points up need for a few months, can be minimized. And we hear another country. ■ In 2003 two men were charged with seemingly impeccable credentials? However, protecting information can scan and send data to any network...device access and data security has quickly moved...
Features Guide - Page 8

... into four categories. ■ Network protection. Web SmartDeviceMonitor allows some security-related features like the Locked/Secure Print mode available on their areas of the various Ricoh security-related features and software utilities available for hackers? Ricoh Aficio Common Security Features Guide No matter how light or severe each device); How can your solutions...
Features Guide - Page 9

... SmartDeviceMonitor, the two installation and monitoring utilities that touch the overall network infrastructure, and/or allow IT personnel to make global changes to all settings to be managed via a typical web browser, i.e. Users and administrators can block departments from using a specific device, or restrict users from sending scanned files to competitors, for managing multiple...
Features Guide - Page 10

... the Human Resources MFP hard drive, for device use the device-authentication-and then proceed to each administrator, as described above . While making network-enabled systems easy to changing the machines' default settings. Network Administrator Adds network settings to features that impact whom as an end-user can copy/print/scan/ send, and who as an IT administrator...
Features Guide - Page 12

...attachments, forward faxes to the proper recipient, and send print data to networked output devices from originating PCs. Ricoh Aficio Common Security Features Guide In addition, when using ...and trace device usage by reducing identity fraud through increased protection of personal privacy. The only customers for Ricoh's CAC Authentication Solution is each networked computer's unique...
Features Guide - Page 14

... IEEE 802.11b Wireless LAN interface. 11 By scrambling data prior to sending it over network lines into the network. The Network Data Protection Unit (NDPU) is available as an option on some devices and is to protect data. Ricoh Aficio devices are equipped with the Network Data Protection Unit, and the SSL Certificate must be equipped with...
Features Guide - Page 16

...fraudulently using IPsec. 13 S/MIME for Scan to E-mail S/MIME (Secure/Multipurpose Internet Mail Extensions...computer running network management software. This function is a suite of e-mail to device settings via DeskTopBinder Lite. These organizations require printing using a stolen user's password. Ricoh Aficio Common Security Features Guide Driver Encryption Key Ricoh devices...
Features Guide - Page 17

.... The DataOverwriteSecurity System (DOSS) eliminates these threats by Ricoh printers and MFPs whether copied, printed, faxed, or scanned. The default is Advanced Encryption Standard (AES) to 256 bits. Document Protection Finally, once a document has arrived at the output device for printing or storage, there needs to be retrieved or recovered. While there are considerable benefits related...
Features Guide - Page 18

... Locked Print is installed to the Multifunctional-printing device either via embedded firmware (SD Card) or remotely via Web Interface. ■ Administrators and users can be optional depending upon the model. This certification provides your customers with independent, third-party validation of your organization's confidential and proprietary data. ■ Users can safely send documents to...
Features Guide - Page 20

... other Ricoh devices not to deter illegal copying. 17 When the optional Copy Data Security Unit is installed, files printed via the RPCS driver can be unlocked, removed and stored in that instructs the scanners of 10 possible obscuring patterns and/or a customized text message to copy, scan, or send the page. Ricoh Aficio Common...
Features Guide - Page 22

...checked. IP-fax When the NIC FAX Unit is enhanced as the recipient can view the message and print a copy at the control panel will be concealed both in memory be printed... MFP device that is terminated, thus preventing possibly confidential documents from using the fax. Ricoh Aficio Common Security Features Guide After you allay your customer's concerns about potential fax network threats,...
Features Guide - Page 24

...for Scan to Email IPsec Communication HDD Encryption Locked Print Password Encryption DataOverwriteSecurity System (DOSS) Locked/Secure Print/Enhanced Locked Print Password Protection of Stored Documents RAM-based Security* (If Hard Drive is available. The security features listed above are for Copying Copy Data Security Option Color Multifunction Aficio GX3000S I I I I I Aficio GX3000SF...
Features Guide - Page 25

... II I I Aficio MP 2550B/ I I I I I I I I I I MP 2550/SPF I II I I II II I II I I Aficio MP 3350B/ I I I I I I I I I I 3350/SPF I II I I II II I II I I III I I I II II I I I II II 1Printer/Scanner Kit is required. 2IEEE 802.11b required. 3Printer/Scanner Kit and IEEE 802.11b required. 4Printer/Scanner Kit or Fax Kit required. 22 Network Protection Device Access Data Encryption Document...
Features Guide - Page 26

... for Scan to Email IPsec Communication HDD Encryption Locked Print Password Encryption DataOverwriteSecurity System (DOSS) Locked/Secure Print/Enhanced Locked Print Password Protection of Stored Documents RAM-based Security* (If Hard Drive is Optional) Removable Hard Drive Unauthorized Copy Control Mask Type for Copying Copy Data Security Option Black & White Multifunction (continued) Aficio MP...
Features Guide - Page 27

...Scan to Email IPsec Communication HDD Encryption Locked Print Password Encryption DataOverwriteSecurity System (DOSS) Locked/Secure Print/Enhanced Locked Print Password Protection of Stored Documents RAM-based Security* (If Hard Drive is developed by Silex Technology and will be slightly different from the other Ricoh printers. "Mac address filtering" is installed 24 Network Protection Device...
Troubleshooting Guide - Page 6

...deleted if a paper loading error occurs during printing IP-fax not working (send or receive) If the device fails to the Firmware History document for eDC Fax firmware Install version 03.00... FCU firmware Java VM4 History Fax firmware Remote Fax firmware Network Support firmware Network Support firmware Network Support firmware Network Support firmware SOLUTION Install version 02.00.00 or later....
Troubleshooting Guide - Page 12

... is specified as the destination folder, ScanTo Folder will abort. NOTE Refer to a hostname containing 2byte characters. SCANNING SUBJECT Scan to SMB Wrong file type generated Wrong file type generated Scan to NCP Scan to folder Scan to folder Scan to folder Scan to folder Cannot send scan data SYMPTOM Cannot send documents to the Firmware History document for E-5100 system version 1.0.
Troubleshooting Guide - Page 21

... 991 SC 997 SC 997 SC 997 "Functiona l problem detected." Network Support firmware Engine firmware Install version 8.25 or later. Install version 07.00.00 or later. If a paper jam occurs when printing from the USB2.0/SD Slot option Repeatedly inserting and removing a USB device When a print job is interrupted by a paper full condition (during...
Troubleshooting Guide - Page 23

...5100 system version Controller sending a fax and printing a 1.0. E-5100 When printing a very large Apply the required Patch File(s) for the required patch file(s), and the correct procedure to the Document 1.0. See the TSB for the required patch file(s), and the correct more information. Page 23 of 32 9. Refer to the devices recognize USB devices firmware later. procedure to...

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