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Ricoh Aficio MP C5000 Support Question

Ricoh Aficio MP C5000 Support Question

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Question posted by michellemcgann on November 17th, 2011

Ricoh Mp 5000 Scanning Issue

I'm trying to scan a 33 page document to be sent to my email and I am not receiving it. However the Ricoh shows the document as being successfully scanned and sent.  Where do I look for troubleshooting?

Current Answers

Answer #1: Posted by stickfigurefred on January 3rd, 2012 8:46 AM
This answer was accepted by the poster of the original question.
stickfigurefred

Member since:
January 3rd, 2012

Points: 1,110
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It's quite possible your ISP's mail server has size limitations on emails being sent and received. A 33-page document can be quite large to transfer. Your ISP will have to allow larger files to pass through or you will need your own mail server.

Related Ricoh Aficio MP C5000 Manual Pages

Quick Start Guide - Page 1

www.ricoh-usa.com Ricoh Product Line Segment 2 thru 6 MP/5000/5001, MP C5000/C6000/C6501, MP7000/8000, MP6001/7001, MP8001/9001, MP907EX This guide is not intended to replace your users manual, features and options will vary by machine type, model and finisher type installed.
Quick Start Guide - Page 3

... Print Select [File>Print) Select the Ricoh Print driver Enter desired number of copiers Press [OK] To add any finishing options to the document Press [Properties] At [Duplex] Select [Top to Top] or [Top To Bottom] To Staple: Open the Staple drop down Select [Top], [Bottom], [Center] or [2 at ...
Quick Start Guide - Page 6

Printing To Document Server Open your document to Print Select [File>Print] Select the Ricoh Print driver Press [Properties] At [Job Type] open the drop down window and choose [Document Server] Press [OK] Press [Details] Enter user Information: User ID (if applicable) or leave blank File Name Password (if applicable) User Name Press [OK] repeatedly to print
Quick Start Guide - Page 9

Booklet Printing - Large & Small Open the document Press File >print Select the Ricoh Print Driver (PCL5e/PCL6) Press Properties At Page Set up Tab...the 8 1/2x11 paper in one of the internal trays (copier cannot staple a booklet document in portrait mode) Open the document Press File >print Select the Ricoh Print Driver (PCL5e/PCL6) Press Properties At Page Set up Tab Select Duplex>booklet ...
Quick Start Guide - Page 10

Scanning Documents From Copier Panel, Select Scanner - Place the documents to be scanned in the Document Feeder or on the Platen Glass and Select the appropriate options for your Documents where necessary.
Quick Start Guide - Page 11

... opened. Add subject heading. One or two sided original. Add email message. Set sender from list of registered users. * JPEG scanning in the document server. For manual email entry Program email destinations into one touch buttons. Add security features to switch between multi and single page PDF, TIFF and JPEG* Select file stored in single...
Quick Start Guide - Page 12

Basic Scanning 1. Place Originals in Feeder or on your operating system and device.) Press [Start] (Note: Screenshots are provided for reference purposes only. At copier Screen Press [Scanner] 2. Select [E-mail] or [Folder] Tab 3. Select destination [email address or folder location 4. Your display may vary depending on Glass 5.
Quick Start Guide - Page 13

Your display may vary depending on your operating system and device.) Drop Out Color From Documents Select Document Types Check file status. (Note: Screenshots are provided for Documents Preview scan before sending. Scanning Options for reference purposes only.
Quick Start Guide - Page 18

... to Store a FAX Destination Users can print automatically, selectively, for faxing documents from the desktop with fax Covers and other options. When Networked, users have the option of Copier Use to select 2 sided when originals are 2 sided and copier Will scan and send both sides. Select Stored Fax Destination(s) or enter a New...
Troubleshooting Guide - Page 2

Clearing Paper Jams - Loading Paper - Cleaning Glass Platen and Lid Ricoh MP2800/3300/4000/5000 Ricoh MPC2851/3351/4000/4001 Ricoh MP 5000/5001/6000/7000/8000 Ricoh MP 6001/7001/8001/9001 Ricoh MP C6000/6501/7500/7501 Replacing Staples - Trouble Shooting • Maintenance - Replacing Toner -
Troubleshooting Guide - Page 6

...exposure glass or ADF belt is dirty, copy clarity may be cleaned by your Service Representative for the Document Feeder •Stapled, clipped, perforated, or torn originals •Curled, folded, or creased originals &#... or benzene. Clean these will occur. Originals Not Suitable for issues regarding the document feeder if you are dirty. Other parts should ONLY be reduced.
Troubleshooting Guide - Page 17

Clearing Jams MP 3300, 2800, 2500, 2851, 3351, 3500 4000, 4001, 4500, 5000, 5001
User Guide - Page 2

Understanding Your Ricoh Control Panel To access system administrator tools and counter information Clears screen to default settings The program button allows you to store frequently used job ...
User Guide - Page 14

... binding Stamps - Used for background numbering, page numbering, watermarks, date stamping Erase - used to adjust contrast and image background erase color, change or adjust color Scan Position - Edit/Stamp or Edit/Color Tab Options Vary by machine type and hard drive installed Edit Color -
User Guide - Page 22

... to move the image in the Desired Direction. Place image on Glass Press [Start] Review output but do not move image Press [Edit/Stamp] Press [Scan Position] Using directional arrows, move the image in the desired direction and them press [Start] Repeat as necessary until desired placement is made. Use directional...
User Guide - Page 40

Document Server Usage Documents may be scanned or Printed to Document Server for: -Confidential Printing -Print and Hold -Sample Printing -Forms printing -File Merge (different types) -Electronic Distribution -HIPPA Compliancy -Label Printing -Cost Savings
User Guide - Page 41

List view Document Server Displays Preview document Search by user name Search by file name Displays scan options Details Preview File Management Delete File Print Specified Page To Printing Screen Edit user & file Info Print one or multiple pages of a stored document Displays printing options of a stored file
User Guide - Page 42

... - optional Press [OK] after each additional document you wish to see the first page of documents stored in feeder or on the glass Press [Document Server] Press [Scan Original] Select any appropriate document options Touch [User Name] enter your document if required - You can also view documents in the thumbnail view to store Shows a list view of the...
User Guide - Page 46

Printing a Document Open your document to Print Select [File>Print] Select the Ricoh Print driver Enter desired number of copiers Press [OK] To add any finishing options to the document Open your document to Print Select [File>Print) Select the Ricoh Print driver [Staple, hole punch or duplex] Press [Properties] Select the desired finishing option Press [OK] repeatedly to print
User Guide - Page 60

...Aficio MP 6001/MP 7001/MP 8001/MP 9001 Series is sending the fax in addition to Ricoh's, as a TIFF file directly to designated receivers. Enhanced Fax Capabilities • ■ Cover Sheet Editor: Users can be checked via Email: In addition to the inbound paperless fax to SAF/HDD, the Aficio MP 6001/MP 7001/ • MP 8001/MP... can check how the document will appear on both ...

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