How Do I Process A Return And Get A Refund From Sally Beauty Supply?

Except for Special Restrictions stated below, you must have an original receipt dated within 60 days of purchase for a refund or exchange. All refunds will be made to the original form of payment.

• After 60 days or without a receipt, you will be offered an in-store merchandise credit in the form of a Merchandise Return Gift Card, for the lowest selling price of the item(s) returned within the past 60 days before return. Any return without receipt over $250.00 may be subject to prior approval before a refund is given.
• There are special return restrictions on electrical items, shears, hair, clipper blades, body jewelry, ear piercing and piercing implements, promotional items, free items, and equipment. See below for more details.

Special Restrictions

1. Electrical items and shears:
   • May be returned for refund or exchange with an original receipt only, and dated within 60 days of purchase.
   • Without a receipt, we do not offer a return— after 60 days, if product is defective, the customer must contact the manufacturer directly to take advantage of their warranty.
2. Synthetic and human hair, clipper and other blades, body jewelry, ear piercing and piercing implements and fashion earrings:
   • ALL SALES FINAL, and cannot be returned for any reason.
3. Promotional and free items:
   • Promotional items and free items must be returned with the merchandise it was offered with in order for an exchange or refund to be processed. In addition, promotional and free items are non-returnable by themselves.
   • Example: Purchase a blowdryer and get an item free—the free item will not be refunded for any reason. In addition, if the purchased item—in this example the blowdryer—is returned for a refund, the free must be returned as well.
   • Example: Purchase a blowdryer and get a free bag—the bag will not be refunded or exchanged for any reason.
4. Equipment:
   • A customer has 60 days from the date of purchase to return or exchange regular catalog merchandise—a receipt is required.
   • There is a 20% restocking fee on all returned QuickShip or other catalogue merchandise.
   • Equipment returns over $150 require authorization—call 1-800-444-7712 for more information.
   • If a return is authorized, the invoice and the original packaging (that the order arrived in) are required to ship the merchandise back.
   • Return shipping costs are at the expense of the customer.
   • For health and safety reasons, special restrictions apply on some items, such as foot spas, skincare equipment, etc.
5. Gift Cards:
   • Not returnable or refundable for cash, except in states where required by law.
   • Not replaceable if lost or stolen.

Sally Beauty Supply Store Purchases in Canada In general, we will happily accept returned merchandise purchased at any of our store locations regardless of which store actually sold the item(s). Except for Special Restrictions stated below, you must have an original receipt for a refund. All refunds will be made to the original form of payment. Without a receipt, an exchange only will be offered; if money is due to the customer, we reserve the right to ask that the exchanged merchandise value is within $5 or less.

• All customers must provide a daytime phone number.
• There are special return restrictions on electrical items, shears, hair, clipper blades, body jewelry, ear piercing and piercing implements, promotional items, free items, and equipment. See below for more details.