Samsung UN60J6200AF Support Question
Samsung UN60J6200AF Support Question
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Question posted by steve44245 on May 22nd, 2020
Samsung Un60j6200af
Tv red light is on but no picture. Help
Current Answers
Answer #1: Posted by INIMITABLE on May 22nd, 2020 3:19 AM
INIMITABLE
Member since:
April 3rd, 2020 Points: 2,088,520
Member since:
April 3rd, 2020 Points: 2,088,520
Here is what to check when your TV is turned on, power light is ON, but no picture is seen or sound is heard:
1 - Be sure the component you are using (Xbox, Cable, SAT, ROKU) is turned ON.
2 - Check to be sure all cable and cords are securely connected to the TV inputs and component outputs.
3 - Make sure you are on the correct input as some TV's will show a black screen if there is nothing connected to that input.
4 - Unplug the input you are trying to use from the TV (such as an HDMI Cable) and plug it back in.
5 - Check for signs of damage on all cords and cables from the TV to all components.
6 - Make sure the TV is not in ENERGY SAVE MODE, press the button on the remote control to go back to normal mode.
7 - Unplug the TV for 10 minutes to see if there was a temporary one time issue with the TV.
8 - Disconnect the TV from power for 2 minutes, then when plugging it back in PRESS AND HOLD THE POWER BUTTON ON THE TV FOR 10 to 20 SECONDS to try and force the TV to reset.
9 - If after checking all these different issues, you may have a Faulty Power Supply Board, A Bad Capacitor on the Power Supply Board, Loose Wire Harness, or Loose Ribbon Connector in the TV itself.
10 - Most likely when a TV has the power light ON but NO PICTURE and NO SOUND, it is the Power Supply Board that has failed.
1 - Be sure the component you are using (Xbox, Cable, SAT, ROKU) is turned ON.
2 - Check to be sure all cable and cords are securely connected to the TV inputs and component outputs.
3 - Make sure you are on the correct input as some TV's will show a black screen if there is nothing connected to that input.
4 - Unplug the input you are trying to use from the TV (such as an HDMI Cable) and plug it back in.
5 - Check for signs of damage on all cords and cables from the TV to all components.
6 - Make sure the TV is not in ENERGY SAVE MODE, press the button on the remote control to go back to normal mode.
7 - Unplug the TV for 10 minutes to see if there was a temporary one time issue with the TV.
8 - Disconnect the TV from power for 2 minutes, then when plugging it back in PRESS AND HOLD THE POWER BUTTON ON THE TV FOR 10 to 20 SECONDS to try and force the TV to reset.
9 - If after checking all these different issues, you may have a Faulty Power Supply Board, A Bad Capacitor on the Power Supply Board, Loose Wire Harness, or Loose Ribbon Connector in the TV itself.
10 - Most likely when a TV has the power light ON but NO PICTURE and NO SOUND, it is the Power Supply Board that has failed.
I hope this is helpful? PLEASE "ACCEPT" and mark it "HELPFUL" to complement my little effort. Hope to bring you more detailed answers
-INIMITABLE
Answer #2: Posted by Nsingh7 on May 22nd, 2020 8:07 AM
Nsingh7
Member since:
May 22nd, 2020 Points: 2,860
Member since:
May 22nd, 2020 Points: 2,860
Related Samsung UN60J6200AF Manual Pages
User Manual - Page 1
To receive more complete service, please register your product at 1-800-SAMSUNG (1-800-726-7864) for purchasing this Samsung product. LED TV
user manual
Thank you have any questions, please call us at
www.samsung.com/register
Model Serial No
If you for assistance. * This Nanum Gothic Eco font is provided by NAVER.
User Manual - Page 2
... electric shock.
• Power-supply cords should open parts of this apparatus and to install your TV.
• Use only a properly grounded plug and wall outlet. in particular, if there are ... SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE PARTS INSIDE. Please contact your TV.
This will operate 24 hours a day such as in a location with wet hands.
• If ...
User Manual - Page 3
... that the wall outlet and power plug are encrypted.
Replace only with a soft, dry cloth. Make sure that all your TV screen requesting permission to your wireless router and network.
Internet security
Samsung takes a number of unauthorized applications. When an update is completely secure. TO PREVENT THE SPREAD OF FIRE, KEEP CANDLES...
User Manual - Page 4
... center.
Troubleshooting and Maintenance 8 Troubleshooting 9 Getting remote support for your TV 18 Safety Precaution: Securing the TV to the wall to surf the web or download and run applications. Contents
1. e-Manual
Get help from a detailed, on a wall 17 Providing proper ventilation for your TV 10 Network troubleshooting 12 Eco Sensor and screen brightness 12...
User Manual - Page 5
..."The e-Manual" on page 7. For example, to switch to a game console connected to the TV. English - 5
Using the SOURCE button to switch between video sources
Press the SOURCE button to switch... highlighted by pressing the Control Stick. Point the remote control at the TV.
2. For information about operating your TV for the first time, it immediately starts the Initial Setup. Initial Setup...
User Manual - Page 6
... e-Manual. Displays the EPG (Electronic Program Guide). Displays information on the screen.
NN The button names above may vary depending on the TV's screen. Avoid using near bright fluorescent lights or neon signs.
NN The color and shape of the remote control. Brings up Smart Hub applications. (See the e-Manual chapter, Smart...
User Manual - Page 7
... a printable version of your TV.
3. You can update the e-Manual in the same way you press the SMART HUB button on the Samsung website. To launch the SAMSUNG APPS service, select its most...e-Manual to read pages is the control center of the e-Manual on the remote control, the SAMSUNG APPS icon will be accessed from an e-Manual topic page
(Try Now): Access the associated menu...
User Manual - Page 8
... com/support or call Samsung Customer Service at www.samsung.com/
spsn. If
the TV turns on troubleshooting, watch the troubleshooting videos at 1-800-SAMSUNG (1-800-726-7864). ...picture/video/sound or distorted picture/video/sound from 5~6 feet away. Make sure that the batteries are installed with the remote control. NN This TFT LED panel is selected (MENU > Sound > Speaker Settings > TV...
User Manual - Page 9
...picture quality is low.
• Select high definition (HD) channels or programs.
The TV settings are properly aligned.
The agent will then access your Internet service provider. The cable or satellite box remote control doesn't turn the TV...Change to operate the TV. You can remotely: • Diagnose your TV • Adjust the TV settings for the SAMSUNG TV code. Select Remote Management...
User Manual - Page 10
..., and other wireless devices. Network troubleshooting
Improving your wireless signal
Position your wireless signal strength. Place the repeater halfway between your wireless router and your TV.
User Manual - Page 11
Netflix problems
• Change the DNS to MENU > Support > Contact Samsung) Reset Netflix by selecting MENU > Smart Hub > Smart Hub Reset. Select MENU > Network > Network Status...8226; If you use a separate Modem and Router) to see
if it is not, replace the cable. • Connect the TV to your Modem/Router using a CAT 7 cable and try to set up a wired network connection.
(MENU > Network > ...
User Manual - Page 14
...and specifications are subject to change without prior notice. • The actual appearance of the TV may differ from the images in this manual, depending on the model. • This ...samsung.com/recyclingdirect or call, (877) 278 - 0799
English - 14
To find the nearest recycling location, go to the dimensions before installing your TV. Not responsible for televisions. • Your TV...
User Manual - Page 15
... terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of power. English - 15 Dimensions
Port panel detail / Rear view
1
2 5
4 3
6 7
NN The displayed image may differ from your TV, depending on the model.
To decrease power consumption, unplug the power cord when you shut the...
User Manual - Page 16
... you contact a technician for any damage to the product or injury to yourself or others if you mount this TV on the wall using a wall mount kit (sold separately).
Samsung Electronics is correctly mounted, the TV may slide or fall and cause serious injury to a child or adult and serious damage to the...
User Manual - Page 17
... proper ventilation. Before attaching the wall mount to surfaces other objects (walls, cabinet sides, etc.) to the inside of the TV set.
• For wall mounts that the length of accidents.
• Samsung is turned on a solid wall perpendicular to maintain proper ventilation may result in millimeters
C (mm)
Standard Screw
Quantity
LED...
User Manual - Page 18
... any sign of wall.
2. Confirm that all safety precautions provided in the Safety Flyer included with the TV. • For a 40 inch model, purchase M6 screws. • For a 50-65 inch ... hardware and anti-fall . Follow all connections are not supplied by Samsung. NN Untie the string before moving the TV.
4.
This action may need additional material such as described below. If...
User Manual - Page 19
... radio/TV technician for compliance could void the user's authority to operate this equipment. On LED models that offer picture sizing ... in the LED picture. If this feature, with FCC radiation exposure limits set forth for all televisions. Operation is not...try to correct the interference by the party responsible for help. To avoid this device must not be installed and ...
User Manual - Page 20
...States: 1-800-SAMSUNG (1-800-726-7864) NN In Canada: 1-800-SAMSUNG
LIMITED WARRANTY TO ORIGINAL PURCHASER
This SAMSUNG brand product, as a result of format selection and use of TVs 37" or smaller...warranted by SAMSUNG and delivered new, in the original carton to SAMSUNG. Be careful about the television formats you select and the length of sale must be performed by a SAMSUNG Authorized ...
User Manual - Page 21
..., and you . For a list of the product. customer adjustments and failure to : http://www.samsung.com/us/ peaceofmind/authorized_resellers.html. To obtain warranty service, please contact SAMSUNG at our option, to provide for 37" and smaller LCD/LED TV, transportation to : damage which this Limited Warranty extend only to normal aging, or burned...
User Manual - Page 22
... Co., Ltd. For more information, see helpful videos. All rights reserved. BN68-07181C-00 Country CANADA
Customer Care Center
1-800-SAMSUNG (726-7864)
U.S.A
1-800-SAMSUNG (726-7864)
Web Site
www.samsung.com/ca/ support (English) www.samsung.com/ca_fr/ support (French) www.samsung.com/us at www.samsung.
com or www.samsung.com/spsn for support and warranty...
Samsung Knowledge Base Results
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General Support
...rear of the firmware is already installed. Manually Updating your TV needs to be displayed in the admin account name and... to begin , your player needs to be connected to your television and your Player With the LAN Connection Before you may need to...later." Manually enter Network Settings With the unit in the active Control Panel > The IP address, subnet mask, gateway and domain name ... -
Using Anynet+ With A Home Theater SAMSUNG
...Tools menu, go to begin the device scan search. the Red Button on the screen. Receiver: Off should appear indicating the TV has detected the home theater. 7. Go to ...if it in the Tools Menu, and then press Enter. Product : Televisions > Finding Your Anynet+ Reciever. the Tools button on the TV remote control. Using Anynet+ With A Home Theater STEP 3. If ... -
Using Anynet+ SAMSUNG
... [Enter] Button. Continue To Step 3, Activating An Anynet+ Device. 30382. Product : Televisions > LCD TV > add the device to an Anynet+ device, connect an HDMI cable between the device and the TV. Start an Anynet+ Device Search by pressing the Red Button on the screen. How To Connect To A Wireless Network (Windows XP...
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