Question posted by maroba67 on December 22nd, 2016
Are Sephora Stores In Penneys Connected To Free Standing Sephora Stores?
I returned something to a Sephora inside a JC Penney store. I didn't have the receipt. I was told thatJC Penneys had a " return without receipt" policy and I would not be able to return anything on the future without a receipt.Two months later, I was in a " freestanding" Sephora trying to return a God awful cream.Nope, I did not have receipt with me and was told that I couldn't exchange it.This has NEVER happened in the 20 plus years that I have shopped at Sephora. Any chance it had something to do with the incident at Penneys? One of the reasons I have been a LOYAL customer and have spent thousands at Sephora is their willingness to return items without having saved the receipt.Thanks for any help, Marianne
Current Answers
Answer #1: Posted by Odin on December 24th, 2016 12:12 PM
Your question is not completely clear, but the "Inside JCPenney" Sephora stores are still Sephora stores--operating however according to Sephora's agreement with Penney. My supposition is that Sephora agreed to follow Penney's return policies. It's possible of course that this is not the case. To find out for sure, call Sephora at 877-737-4672. You could also use the contact information given at one of these pages:
- https://www.contacthelp.com/JCPenney/customer-service
- http://www.corporateofficeowl.com/JCPenney/Corporate%20Office
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
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