Singer 8500Q MODERN QUILTER Support Question
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Question posted by Anonymous-148126 on January 10th, 2015
Keep Getting Error Messages That Thread Is Broken When It Is Not
And also get message that bobbin is jammed and to clean. When I retread and clean the bobbin area still jams, lower tension and still get error messages
Current Answers
Answer #1: Posted by waelsaidani1 on January 16th, 2015 10:40 PM
You are not threading it right. It does not thread like all those other sewing machines. Or any that you have ever had before in the past. Go look here and follow all the instructions- because it has a very unusual/uncommon way of threading it.
In a nutshell, when you put the thread in/through the top tension device (which is a plastic roller device not round metal normal tension friction disks at all) you need to hold thread with both hands and more "pull and pop it in" pullling it towards you. After you think it is in right, still holding it in both hands, one on either side of the top tension device, you need to move your hands back and forth sideways, sort of like flossing your teeth with dental floss, to be sure you have that upper thread fully in there. It's threading is just very different from other machines in that one weird, unusual way. So, if you do not get the thread fully into your upper tension device, it will give you that broken thread message over and over again, even if your upper thread is not broken at all.
In a nutshell, when you put the thread in/through the top tension device (which is a plastic roller device not round metal normal tension friction disks at all) you need to hold thread with both hands and more "pull and pop it in" pullling it towards you. After you think it is in right, still holding it in both hands, one on either side of the top tension device, you need to move your hands back and forth sideways, sort of like flossing your teeth with dental floss, to be sure you have that upper thread fully in there. It's threading is just very different from other machines in that one weird, unusual way. So, if you do not get the thread fully into your upper tension device, it will give you that broken thread message over and over again, even if your upper thread is not broken at all.
Video guide: https://www.youtube.com/watch?v=xtwnmOWAlSw
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