Home » Sony » Headphones » Sony WH-CH700N

Sony WH-CH700N Support Question

Find answers below for this question about Sony WH-CH700N.
Need a Sony WH-CH700N manual? We have 3 online manuals for this item!

Sony Overview Questions Manuals Reviews Videos Research

Question posted by Sylo3 on August 30th, 2023

Problem With Left Side.

what caused the left part of this headphones not to produce sounds anymore.

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by HelpHero on August 30th, 2023 9:03 AM

This answer was accepted by the poster of the original question.

HelpHero

Member since:
September 3rd, 2022

Points: 523,450

1,100
points

If you're experiencing an issue with your Sony WH-CH700N headphones. There could be a few potential causes for the left side not producing sound. Here are a few troubleshooting steps you can try:

1. Check the audio source: Ensure that the issue is not with the audio source itself. Connect your headphones to a different device and see if the left side still doesn't produce sound. This will help determine if the problem lies with the headphones or the audio source.

2. Verify the cable/connection: If your headphones have a detachable cable, make sure it is securely plugged into both the headphones and the audio source. Sometimes a loose connection can result in one side not working. Try disconnecting and reconnecting the cable or using a different cable if possible.

3. Test with different audio sources: Connect the headphones to various devices (such as a smartphone, computer, or tablet) and check if the issue persists across multiple sources. This will help identify if it's a problem with the headphones themselves.

4. Ensure proper audio settings: Verify that the audio balance settings on your device are correctly centered. Sometimes, accidental adjustments can cause one side to be muted or significantly quieter than the other.

5. Reset the headphones: Some headphones have a reset function that can help resolve certain issues. Consult the user manual or Sony's support website to learn how to reset your specific model.

6. Firmware update: Check if there are any available firmware updates for your headphones. Manufacturers often release updates that address software-related issues and improve overall performance.

If none of the above steps resolve the problem, the issue may be hardware-related. In that case, it would be best to contact Sony customer support or take your headphones to an authorized service center for further assistance.

They will be able to diagnose the issue more accurately and provide guidance or repair services if needed.

I hope this is helpful? PLEASE "ACCEPT" and mark it "HELPFUL" to complement my little effort. Hope to bring you more detailed answers.

Helphero

Answer #2: Posted by SonuKumar on August 30th, 2023 12:03 PM

SonuKumar

Member since:
May 9th, 2021

Points: 16,661,350

100
points

https://www.youtube.com/watch?v=PX4YX0DfaAc

https://www.sony.com/electronics/support/articles/00024731f

Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

Regards,
Sonu
Your search handyman for all e-support needs!!

Related Sony WH-CH700N Manual Pages

Help Guide - Page 1

Getting started What you encounter any problems, or have any questions. Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Use this manual if you can do with the Bluetooth function About voice guidance Supplied accessories Checking the package contents Parts and controls Location and ...

Help Guide - Page 7

... the package. Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Checking the package contents After opening the package, check that all items in the list are missing, contact your dealer. Wireless Noise Canceling Stereo Headset (1) Micro-USB cable (approx. 50 cm (19 3/4 in.)) (1) Headphone cable (approx. 1.2 m (47 1/4 in.)) (1) Reference Guide (1) Operating Instructions...

Help Guide - Page 8

...to adjust the length of parts 1. right unit 7. (power) button 8. Tactile dot The left and right units when talking on the phone) and noise (when using the noise canceling ...Picks up the sound of the left unit has a tactile dot. 10. Built-in red or blue to charge the headset. 11. left unit 4. Headband 5. Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Location and ...

Help Guide - Page 12

...the supplied headphone cable, even while charging the headset. In this case, charge the headset again. After charging is a problem with ...again within the charging temperature range. Note Charging may take longer to following causes, the indicator (red) may turn on the conditions of 5 °...WH-CH700N Charging the headset The headset contains a lithium ion rechargeable battery.

Help Guide - Page 14

...Wired connection, Noise canceling function ON: Max. 50 hours Hint By using the "Sony | Headphones Connect" app, you can check which codec is possible after 10 minutes charging. Note Usage hours...45 hours About 60 minutes of use. 14 Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Available operating time The available operating times of the headset on the settings and conditions...

Help Guide - Page 63

.../call using your smartphone or mobile phone, and talk using the microphone and speaker of the phone. Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Using the supplied headphone cable If you use the headset as on an airplane, you can use the headset at a place where it is restricted to the...

Help Guide - Page 64

... Headset WH-CH700N Listening to music from a device such as a mobile phone or portable TV that supports SCMS-T content protection. AVRCP (Audio Video Remote Control Profile) You can enjoy high-quality music wirelessly. Adjust the volume on the Bluetooth device. Refer to the operating instructions supplied with the indication to the left and...

Help Guide - Page 68

... headset (A) with built-in a very quiet environment, or some noise may cause interference and noise. The noise canceling circuit actually senses outside noise with your ... effect may vary depending on street conditions. Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N What is not canceled completely. A: Microphones Related Topic Using the noise canceling function ...

Help Guide - Page 69

... connected with the "Sony | Headphones Connect" app. You can enjoy music without being disturbed by ambient noise. 1 Turn on the headset. To turn off . You hear the voice guidance "Power on the function again, press the NC button again. Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Using the noise canceling function...

Help Guide - Page 70

.... Using the noise canceling function 4-729-821-11(2) Copyright 2018 Sony Corporation 70 Related Topic What is set automatically, and sound volume from the headphones. Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Using the AI noise cancelling function AI noise cancelling is turned off , then turned on again. This function provides the...

Help Guide - Page 71

...sound quality mode While the headset is powered on stable connection" mode. Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Switching the sound quality mode The sound...: 1 time SBC 1 Turn on sound quality" mode as when producing only intermittent sound, select the "Priority on , press...still occur even if the "Priority on sound quality" mode. "Priority on stable connection"...

Help Guide - Page 73

... with the "Sony | Headphones Connect" app. 4-729-821-11(2) Copyright 2018 Sony Corporation 73 button within 2 seconds (before the power is turned off), then the indicator (blue) flashes to show the current sound quality mode. "Priority on sound quality" mode: 3 times - - - - Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Checking the sound quality mode When...

Help Guide - Page 75

.... When the volume reaches the maximum or minimum, an alarm sounds. 4 To end the call, press the button on the ... depending on the phone. Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Receiving a call You can enjoy a hands-free call with HFP ... incoming call arrives, a ring tone will hear either of the left or right unit (which suppresses noise when using the noise canceling ...

Help Guide - Page 77

...during a call . Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Making a call You can be adjusted independently. If your smartphone...the call volume does not change the volume of the left or right unit (which suppresses noise when using your smartphone or ...phone. When the volume reaches the maximum or minimum, an alarm sounds. 4 To end the call with your smartphone or mobile phone ...

Help Guide - Page 83

...the "Sony | Headphones Connect" app depends on /off Select the sound effect mode (Surround (VPT)) Select the Equalizer setting Customize the Equalizer setting Switch the sound quality mode by ... Guide Wireless Noise Canceling Stereo Headset WH-CH700N What you can do with "Sony | Headphones Connect" app When you connect the smartphone (with the "Sony | Headphones Connect" app installed) and the ...

Help Guide - Page 84

Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Installing "Sony | Headphones Connect" app 1 Download the "Sony | Headphones Connect" app from the Google Play store or App Store, and install the app on your smartphone. Related Topic What you can do with "Sony | Headphones Connect" app 4-729-821-11(2) Copyright 2018 Sony Corporation 84 http://rd1...

Help Guide - Page 85

... . Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Precautions On Bluetooth communications Bluetooth wireless technology operates within a range of information during Bluetooth communications. Be careful when communicating using Bluetooth wireless technology. This headset supports security capabilities that the headphone cable is being used in wireless mode. Use...

Help Guide - Page 89

... issue in this Help Guide, and try the following steps to solve a problem? You may be able to restore factory settings 4-729-821-11(2) Copyright 2018 Sony Corporation 89 Initialize the headset. Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N What can I do not work, consult your nearest Sony dealer. Reset the...

Help Guide - Page 93

A problem may have occurred with the connected USB port of the computer. Connect to another USB port if it is not connected properly to the USB ...-USB cable is available. Check that the headset and the computer are directly connected, not via a USB hub. Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N The headset cannot be recognized by a computer.

Reference Guide - Page 1

... may cause mild tingling in conjunction with any questions or problems concerning ... 97 dB/mW (when connecting via the headphone cable with the unit turned on factors such...cause undesired operation of NFC Forum, Inc. Therefore, the image and sound may produce a diaphragm click sound...WH-CH700N English FOR UNITED STATES CUSTOMERS. If this occur, locate the unit further away from the sound...