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Question posted by Homeyknows on August 6th, 2021

Phone Won't Charge

I'm having a problem with this product. Won't charge

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Answer #1: Posted by nanzy on August 6th, 2021 6:45 AM

This answer was accepted by the poster of the original question.

nanzy

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May 26th, 2021

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try this: look for Sony specific: https://www.headphonesty.com/2021/04/bluetooth-headphones-wont-charge/

Answer #2: Posted by SonuKumar on August 6th, 2021 9:38 AM

SonuKumar

Member since:
May 9th, 2021

Points: 16,641,160

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- check with another cable or check with warrenty !!

Why are my Sony headphones not charging?

If your Bluetooth® headset will not accept a charge, the battery may need to be replaced or there may be a loose connection. ... The headset may not charge if another USB cable is used. Verify that the USB cable is firmly connected to both the headset jack and the USB port on the computer

Charging cannot be done.

Be sure to use the supplied USB Type-C cable.

Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer.

Make sure that the USB AC adaptor is firmly connected to the AC outlet.

Check that the computer is turned on.

Wake the computer up if the computer is in standby (sleep) or hibernation mode.

When using Windows 8.1, update using Windows Update.

Reset the headset.

https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752805.html

How do you charge WH ch710n?

The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. Connect the headset to an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor.

What do I do if my headphones wont charge?

Why Your Bluetooth Headphones Won't Charge

Headset has a faulty a battery. ...

The headphones haven't been charged in a while. ...

The charging cable is faulty. ...

There may be a problem with the charging port. ...

Charge directly to a power outlet and not a USB hub. ...

See if there are any debris in the port. ...

Try a different charging cable.

Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

Regards,
Sonu
Your search handyman for all e-support needs!!

Answer #3: Posted by Kingmonu on August 6th, 2021 12:25 PM

Kingmonu

Member since:
June 12th, 2021

Points: 33,940

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Option 1.Chargingg cannot be done.Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer. Make sure that the USB AC adaptor is firmly connected to the AC outlet. Check that the computer is turned on. Wake the computer up if the computer is in standby (sleep) or hibernation mode

Option 2.If your Bluetooth® headset will not accept a charge, the battery may need to be replaced or there may be a loose connection. ... Theheadset may not charge if another USB cable is used. Verify that the USB cable is firmly connected to both the headset jack and the USB port on the computer.

Option 3.Why Your Bluetooth Headphones Won't Charge

Headset has a faulty a battery. ...
The headphones haven't been charged in a while. ...
The charging cable is faulty. ...
There may be a problem with the charging port. ...
Charge directly to a power outlet and not a USB hub. ...
See if there are any debris in the port. ...
Try a different charging cable.

Related Sony WH-CH710N Manual Pages

Reference Guide - Page 1

...• If the problem persists even after the...WH-CH710N Responsible Party : Sony Electronics Inc. Sony does not bear any questions about this product...charging cable is not waterproof. To reduce the effect, wear clothes made from the mobile phone. --Depending on the configured settings and other object off ) Frequency response: 7 Hz - 20,000 Hz (JEITA) (when connecting via the headphone...

Help Guide - Page 1

... encounter any problems, or have any questions. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Use this manual if you can do with the Bluetooth function About the voice guidance Supplied accessories Checking the package contents Parts and controls Location and function of parts About the indicator Wearing the headset Power/Charging Charging the...

Help Guide - Page 5

...; wireless technology, allowing you to enjoy music wirelessly. Talking on the phone You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket. 5-013-896-11(1) Copyright 2020 Sony Corporation 5 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N What you can do the following.

Help Guide - Page 6

... estimate.) / "Battery fully charged" When the remaining battery charge is turned on: "Power on the Ambient Sound Mode: "Ambient sound" When turning off the noise canceling function and Ambient Sound Mode: "Ambient Sound Control off due to low battery: "Please recharge headset. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N About the voice...

Help Guide - Page 7

... Stereo Headset USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.88 in.)) (1) Headphone cable (approx. 1.2 m (47.25 in the list are missing, contact your dealer. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Checking the package contents After opening the package, check that all of the items in .)) (1) 5-013...

Help Guide - Page 8

... dot There is a tactile dot on the phone) and noise (when using the supplied headphone cable. USB Type-C port Connect the headset to... up in red while charging. If the plug is built into the headset. 9. Microphone (left ) mark 3. N-Mark 13. Headphone cable input jack Connect a music player, etc. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Location and function of...

Help Guide - Page 10

... flashes slowly in red for about 15 seconds) For details, see "Checking the remaining battery charge". Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red / -: Turns off Turning ...

Help Guide - Page 13

...store the headset for a long time, the rechargeable battery usage hours may not be charged when the computer goes into standby (sleep) or hibernation mode. The indicator (red)... Stereo Headset WH-CH710N Charging the headset The headset contains a built-in about 7 hours (*) and the indicator turns off automatically. Charging is connected to an AC outlet. Charging may be successful...

Help Guide - Page 15

... Available operating time Noise canceling function: ON Max. 35 hours Ambient Sound Mode: ON Max. 40 hours OFF Max. 200 hours Headphone cable connected (power is possible after 10 minutes charging. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Available operating time The available operating times of the headset with the battery fully...

Help Guide - Page 17

... off", and the headset automatically turns off. It is displayed may differ from the actual remaining charge in some cases. If you are using an Android™ smartphone (OS 8.1 or later) ..., refer to display the remaining battery charge of the rechargeable battery. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Checking the remaining battery charge You can be heard.

Help Guide - Page 22

... headset with the headset for about 7 seconds. Select [Settings] - [Device connection] - [Bluetooth]. 22 The headset is called "pairing". Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Pairing and connecting with an Android smartphone The operation to register the device that the indicator (blue) repeatedly flashes twice in hand. 1 Enter pairing mode...

Help Guide - Page 28

...example. To disconnect, touch the smartphone again with WH-CH710N again. Related Topic How to make a wireless ...connection to Bluetooth devices Disconnecting the Android smartphone with any current devices, and connects to the headset via Bluetooth connection Connecting the headset to both a music player and a smartphone / mobile phone...

Help Guide - Page 30

.... Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Switching the device by another Bluetooth device, the connection switches to the Bluetooth device. Related Topic Connecting the headset to both a music player and a smartphone / mobile phone (multipoint connection) Connecting the headset to 2 Android smartphones (multipoint connection) Connecting the headset to a Bluetooth...

Help Guide - Page 31

... headset (the headset has no pairing information). Touch [Bluetooth]. 31 Check that you wish to connect to step 2. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Pairing and connecting with the headset for the first time. Turn on the iPhone. 1. The headset is in a row. Before starting the operation, make sure...

Help Guide - Page 36

Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Pairing and connecting with a computer (Windows 10) The operation to register the ...you pair the headset with the headset for about 7 seconds. Click the [Start] button, then [Settings]. 2. The computer is charged sufficiently. First, pair a device to is in standby (sleep) or hibernation mode. 3 Register the headset using , the built...

Help Guide - Page 39

...the voice guidance say, "Bluetooth pairing". 2 Wake the computer up if the computer is charged sufficiently. The headset is in standby (sleep) or hibernation mode. 3 Register the headset... unsure if your computer has a built-in a row. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Pairing and connecting with the computer. 1 Enter pairing mode on this case, proceed to the top...

Help Guide - Page 65

... the connecting device. When using the microphone of the phone. Answer the call arrives, a ring tone is turned off automatically if you can listen to the headphone cable input jack with the supplied headphone cable. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Using the supplied headphone cable If you use the headset at a place...

Help Guide - Page 87

...talking on the phone, noise may be cases where the characteristics or specifications of products in the ...and storage. 87 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Precautions On Bluetooth communications Bluetooth wireless technology operates within a ...clothes made from information leaks that the headphone cable is not a malfunction. However, depending on the transmitting...

Help Guide - Page 98

... to the headset, make a wireless connection to Bluetooth devices Using the supplied headphone cable Listening to music from the headset after charging. Initialize the headset, and pair the headset and the device again. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N No sound Check that both the headset and the connected device (i.e., smartphone...

Help Guide - Page 104

...charging before establishing the one -touch connection (NFC). Remove the headphone cable before establishing the one -touch connection (NFC). Related Topic One-touch connection (NFC) with the WHCH710N. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N... to both a music player and a smartphone / mobile phone (multipoint connection) Connecting the headset to 2 Android smartphones ...