Question posted by jblacine on April 2nd, 2014

Why Cant People Hear Me On My Zte Flash?

I recently purchased the ZTE Flash cell phone and pretty much every call people tell me the same thing...they cannot hear me and i go in and out. Please...anyone know how to fix this. I use my phone for work and if i cant fix it i have to upgrade.

Current Answers

Answer #1: Posted by BusterDoogen on April 2nd, 2014 8:17 PM
This answer was accepted by the poster of the original question.
BusterDoogen

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When somebody calls and you hear them and when you talk they do not hear you, that means the mouthpiece of the phone is faulty and it needs a replacement.
The mouthpiece is a small microphone in which people you call can hear you when you talk to them and it is at the bottom part of the phone.

When you replace the mouthpiece people will start hearing you when you talk.

I hope this is helpful to you!

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Answer #2: Posted by SoCalWoman on April 3rd, 2014 4:08 AM
SoCalWoman

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Hello jblacine,

If the phone was bought within the past 60 days you should contact Sprint for a replacement phone, no insurance on the device is required as this is still a new device and they do offer a guarantee.

You can do this by accessing the keypad to make a call, then press *2 on your phone's keypad to contact Sprint's Customer Service.

Sprint may ask you to take the phone to the closest Sprint, or Sprint affiliated store (like Radioshack), for assistance. If this is the case, the store will often (this is not a guarantee they will) switch the phone there, rather than have you wait for a replacement to arrive via Fed-Ex.

In the meantime, you may choose to temporarily use the speaker while talking on the phone, instead of the standard way, as this will provide better clarity for both people on the line, atleast until the issue is resolved.


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