Question posted by naturallysweet01 on August 9th, 2013
Items I Did Not Received
Current Answers
Answer #1: Posted by SoCalWoman on August 9th, 2013 3:04 PM
Items do not always ship at once due to various factors, as listed here:
During Checkout and in your Order Acknowledgement you will see an estimated delivery date range. Estimated delivery date range is calculated by:
Product Availability
This date range is listed as "In Stock," it will usually be ready to ship within 1-2 business days. During holidays, special or exclusive promotions or due to other factors some "In Stock" items may have a longer lead time to prepare for shipment. This will be reflected in the estimated delivery date range provided in Checkout.
Shipping Speed
The shipping method you selected during Checkout. You may choose Standard Shipping (3-5 business days), Premium Shipping (2 business days) and Express Shipping (1 business day). Business days do not include weekends. Some items cannot be shipped using Premium or Express shipping due to size, weight, delivery address and vendor contraints. These items will only have Standard Shipping available.
However, if you believe the entire order should have been delivered in one whole shipment, you can use their contact us. link to view options for contacting customer service (online orders).
This information, and more, is located at the following:
Hope this helps
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