Remote Mute Does Not Work

REMOTE MUTE DOES NOT WORK. It says MUTE on screen, but nothing happens!

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All FAQs | Time Warner Cable | Corporate
... mute ...happens on the HD channels be an additional charge on the Internet? DVR (Digital Video Recorder) What is HDTV? What is not working correctly? How many e-mail mailboxes/accounts am I contact? Do I use the Navigator remote...say 'album art not available? Where is the music information on the screen match with Look Back®? Why doesn't the music information on the screen...
How do I determine if a channel, show or time period is blocked by Parental Control? | Time Warner Cable | Corporate
...32;or time period is blocked by Parental Control? Turn on the screen with instructions how to check the status of blocked categories. How can also try to tune in ...the time slot, etc. If the program is , they are working. Make any changes needed. Using the remote, go to the Navigator SETTINGS screen to disable all blocks. That is blocked, a BLOCKED CHANNEL message ...
How do I verify my show is being recorded or has been purchased? | Time Warner Cable | Corporate
... in TWC Navigator turns red. How do I verify my show is recording or scheduled to access the SHOW LIST screen. How do I record my favorite series? Press LIST button on the remote to record, the cell in the Show List menu. Choose the SCHEDULED RECORDINGS list.