Why Did Turbotax Charge Me 14.95 And 29.95 Under Free File App? We Dnt Have Stat

i filed my incometax under free file. after all the number crunching and completing the tax form, the system stated i would be charged 14.95 for state tax. i am in texas i do not have a state tax. and 29.95 for some expert advise i never ordered. thru the whole process i clicked no thanks to upgrades, and was still given two charges for something that does not apply. i am trying to find out how to get these charges removed before my refund is sent. customer service number is a joke. you are on hold forever and no one ever answers. what to do at this point?

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