I Cannot Use Uber. Your System Does Not Recognized My Password/cell Phone#

The person who posted this question about Uber did not include a detailed explanation. Please use the "Request More Information" button to the right if more details would help you to answer this question.

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by BusterDoogen on August 21st, 2015 6:41 AM

This answer was accepted by the poster of the original question.

BusterDoogen

Member since:
October 30th, 2011

Points: 28,565,407

1,100
points

I suggest you contact Uber customer service at 866-576-1039 for assistance.

I hope this is helpful to you!

Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful. Please feel free to submit further info for your question, if a solution was not provided. I appreciate the opportunity to serve you!

Answer #2: Posted by Odin on August 21st, 2015 7:01 AM

Odin

Member since:
April 10th, 2010

Points: 41,236,690

100
points

1. I've found that typing the information by hand (rather than using the system clipboard or a password manager to enter it) will often solve.

2. It's possible the problem is on your end. If so, follow the steps I've put at the bottom.

3. Asking Uber may possibly be productive as a last resort, but calling the number given won't help you. (Uber does not respond to such calls.) Instead, write [email protected] and if you want a call include your phone number.

In case the problem is on your end:

a. Clear your cache. You'll find specific instructions for your particular browser at http://www.refreshyourcache.com/. Clearing cookies also could help, so you may want to do both. If the problem is not solved...

b. Restart your computer. If the problem is not solved...

c. It may be necessary to update your browser (or even to switch browsers, in the worst case); links for updating various browsers may be found on this Facebook page: http://www.facebook.com/help.php?page=742

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.