Cancelled Flights Due To Hurricane Sandy

My original booking was roundtrip from MDT to COS (Thu. Oct 25, 2012 with return on United on Tues. Oct. 30th, COS to O'Hare, then CHIcago to MDt. United airlines confirmation # AKMVD5. With all of the flight cancelations due to Hurricane Sandy, I was advised to rebook for PA for Fri. Nov. 2nd (Airline confirmation#IZSDPB). Then I was charged an additional $364.10; after I had already paid the $419.70 for roundtrip. I was told at the COS airport by a United representative that if I would contact you by email, some rebate would be issued for the Oct. 30th cancellations. As a Senior citizen, who really neede to return back home to PA. and as a past Untied flier, I would hope that your airline wouldn't take unfair advantage of a catastrophic storm situation. I had been advised to stay in Co. until the weather front cleared by your agent. I am asking for either a fly voucher or a rebate/refund for my cancelled flights on Oct. 30th, due to the severe weather conditions. I did understand the conditions were awful for flying and did rebook; but I think it unfair to be charged double when that hurricane was not my fault. Please Advise. I look forward to your reply as soon as possible as I plan to fly to COS again at the end of the month, and would like to use United with some peace of mind for your fairness in adverse situation. Thank you, Carol Ann Gouger

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Answer #1: Posted by latempe28 on November 5th, 2012 8:14 PM

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latempe28

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You definitely should qualify for a refund or some sort of credit for the additional cost you incurred. The airlines are offering different types of waivers and exceptions for the hurricane last week. ]

Call this number and ask if they can transfer you to customer care: 1-800-UNITED-1 (1-800-864-8331)

Contact United Refunds with all of your ticket information and costs to the following:

If you are unable to submit your request using our refund form, or if you need to send additional documentation and can’t do so electronically, you can contact our Refund Services team using one of the methods below. Please be sure to include, your United ticket number, your flight information and your contact information, and note the nature of your request.

Fax:1-713-324-1431Address:United Airlines
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P.O. Box 4607, Dept. HQJRF
Houston, TX 77253-3046

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United Airlines - 2. Notify Customers of Known Delays, Cancellations and Diversions
... pass for the airport or while you can help them reach their intended destinations. You can retrieve their travel updates via a United representative. United will provide proactive electronic notification of known flight cancellations up -to-the-minute flight and travel interruptions is cancelled, you can also secure alternative flight arrangements using united.com or Easy Check...
United Airlines - Travel Information: Airport Check-In Details
... make their departure gate at gate 32. No ticket sales 11:00am-6:00pm during flight check-in area. Peak time(s): 7:00 a.m.-8:00 a.m. 1:00 p.m.-3:00 p.m. 4:00 p.m.-5:00 p.m. 20 minutes Charlottesville, Virginia Charlottesville/Albemarle Airport (CHO) Chicago, Illinois O'Hare International Airport (ORD) 4:00am-10:00pm All customers must check-in and obtain a boarding pass at least 30 minutes...
United Airlines - Air Travel Changes for Medical and Personal Emergencies
... of payment. Any difference in the case of death of the customer, a full ticket refund can be charged. To request a refund of your change or cancellation fee if one of the originally scheduled flight. WHQAK P.O. Box 66282 Chicago, IL 60666 In order for duty during the travel dates, and their immediate family members. This policy...