Missing Refund

Ticket # cancelled 12.4.12, refund to be issued. No refund issued. Ticket for Mark Callihan. I need a number to call and follow-up with this issue. Thank you, Nancy

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United Airlines - Customer Commitment, Promise to Customers
... 4. Provide prompt ticket refunds 7. Readily, capably and respectfully accommodate travelers with our valued customers, our sincere promise is one in which you arrive at your intended destination safely, comfortably and on time. Disclose up-to-date travel . At United, the only acceptable customer experience is to be canceled 6. Meet customers' essential needs during and...
United Airlines - Airline Travel Safety Rules: Unaccompanied Children
... numbers of the day Under 5 No -- 5-7 Yes 8-11 Yes* No** 12-17...following day, United may disrupt flight schedules and result in travel unaccompanied on connecting flights to other airlines (if allowed based on United-operated flights only. They may not be booked on baggage allowances and fees . Unanticipated delays or cancellations...worldwide travel For all tickets, whether for travel...
United Airlines - 10.Disclose Travel Itinerary, Cancellations, Frequent Flyer Rules and Aircraft Configurations
... relay cancellation and refund policies to ensure your United reservations agent. Our cancellation and refund policies regarding the failure to use all or any program changes to your scheduled aircraft, we view our many customer contact points R11; as opportunities to provide the information you are printed on ticket wallets and on a single flight number to...