Question posted by ajohn2 on December 26th, 2011

Get Disconnected Phone Off Account And Reactivate For Prepaid

I had 2 lines activated with contract on verizon wireless. How can i get 2nd line phone which is already disconnected off of my account and use the phone for new prepaid service? Is  that possible? Yes i will still be sent bill from collection but i just want to get this 2nd phone off my account to re use for verizon prepaid service. I tried and tried calling verizon wireless for information and they just keep transfering my calls and ends up being disconnect from customer service both times. Hello i need help!!!!!!

Current Answers

Answer #1: Posted by Pialani15 on December 29th, 2011 7:20 PM
This answer was accepted by the poster of the original question.
Pialani15

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You will have to payoff the past due balance. You can request to speak with someone in collections and set up payment arrangements to get that phone released.

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