Need Better Customer Service

Sorry for your problems--but we're an independent help site not connected with Vivitar.

You seem to have two complaints: one about the quality of the product and one about the quality of the company's customer service.

For the former, use the corporate contact information at http:/vivitar/www.corporateofficeowl.com//Corporate%20Office.

Inferior customer service is usually a (misguided, in my opinion) attempt to increase revenue by decreasing costs. For an extended answer take a look at http://www.get2human.com/faq.htm (first paragraph). You could complain about that issue also using the above corporate link.

In addition, you may want to consider a review/complaint site like www.complaintsboard.com/,,, http://www.consumeraffairs.com/, or https://www.yelp.com/, each of which may get action from the offending companies.

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