New Vtech Genio

I'm sorry to hear that you are experiencing issues with your Vtech Genio. If the screen is completely blank and the device is unresponsive, there are a few things you can try to troubleshoot the problem:

1. Check the battery: Make sure the battery is fully charged and properly inserted into the device. If the battery is low, connect the device to a power source and try turning it on again.
2. Reset the device: Press and hold the power button for about 10 seconds until the device turns off. Release the power button, then press it again to turn the device back on.
3. Check for updates: Make sure that the device is up to date with the latest software updates. Connect the device to a Wi-Fi network and check for updates in the Settings menu.

If these steps do not resolve the issue, it is possible that there is a hardware problem with the device. In this case, I would recommend contacting Vtech customer support for further assistance.

---

Asadbek