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Answer #1: Posted by Odin on September 4th, 2018 12:42 PM

Odin

Member since:
April 10th, 2010

Points: 41,236,700

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Some more detail would be helpful. I hope the following will solve; but if not, please resubmit with that additional information.

I've found that typing the information by hand (rather than using the system clipboard or a password manager to enter it) will often solve.
For an email address that's not working, your Internet Service Provider may give you a solution. In the worst case you may have to use a different email address: Gmail will let you receive its mail at your current (other) mailbox--from Gmail's gear wheel [upper right] go to Settings, and then to Forwarding and POP/IMAP.
It's possible the problem is on your end. In case it is, follow these numbered steps:

Make sure you haven't disabled any scripts, and then
Clear your cache. You'll find specific instructions for your particular browser at http://www.refreshyourcache.com/. Clearing cookies also could help, so you may want to do both. If the problem is not solved...
Restart your computer. If the problem is not solved...
It may be necessary to update your browser (or even to switch browsers, in the worst case); links for updating various browsers may be found on this Facebook page: http://www.facebook.com/help.php?page=742

As a last resort you may have to ask the company. Use the contact information here--https://www.contacthelp.com/ weightwatchers/customer-service.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.