Get support for Western Digital WDBAAA5000ABK - My Passport Essential 500 GB External Hard Drive

Western Digital WDBAAA5000ABK Support Question

Western Digital WDBAAA5000ABK Support Question

Find answers below for this question about Western Digital WDBAAA5000ABK - My Passport Essential 500 GB External Hard Drive.
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Question posted by johannjacques on June 30th, 2012

My Wd Harddrive Can No More Be Recognised & I Cannot Retrieve My Existing File O

I can no more retrieve my existing files, is there any solution

Current Answers

Answer #1: Posted by hzplj9 on July 1st, 2012 11:54 AM
This answer was accepted by the poster of the original question.
hzplj9

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Is this your primary or external drive is the first question, as if it your primary then you may be able to recover the drive by connecting it to another computer as an external drive. Check whether the drive spins up.. IE can you hear the motor spinning. Check whether the drive is recognised in the bios. If the controller card on the drive has failed you will have to decide if the cost of obtaining another card and having the information on that card transfered, to enable you to read your drive. It will be a lot more than the initial cost of the drive. If the drive has seized then I'm afraid you have been unlucky. Come back with another question if any of what I have said has helped.

Related Western Digital WDBAAA5000ABK Manual Pages

Quick Install Guide (pdf) - Page 1

...; 2009 Western Digital Technologies, Inc. Specifications subject to other countries; Western Digital 20511 Lake Forest Drive Lake Forest, California U.S.A. 92630 4079-705027-800 Jun 2009 My PassportEssential™ and My Passport and My Passport Essential are registered trademarks in the U.S. All rights reserved. Technical Support Services support.wdc.com www.westerndigital...
Product Specifications (pdf) - Page 1

... continuously backs up your data and gives you a visual display of your backup as it happens. WORL RIVES LLING EXTE My PassportEssential™ Portable Hard Drives Smaller, smarter backup and storage D'S BEST SE WD RNAL HARD D Automatic, continuous backup Visual backup control center Password protection and hardware-based encryption The world's most popular portable...
Product Specifications (pdf) - Page 2

.... My Passport Essential Portable Hard Drives Product Features See your life safe in one billion bits per second (Gb/s) = one place. Take control Customize your product was purchased. Drive lock Gain peace of the world. USB 2.0 interface Powered directly from the USB port. An optional cable is needed. We encourage you 've lost files effortlessly Retrieve your data...

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