Question posted by dgmatson on February 20th, 2012
E-mail Problem
Current Answers
Answer #1: Posted by BusterDoogen on February 21st, 2012 9:42 AM
My account has been hacked. Help! Last Updated: December 05, 2011 Text Size: AAA
If spam is being sent from your account, or data is inexplicably missing, it is likely that your account has been compromised. We urge you to complete the following steps immediately to protect your account:
- Change your password immediately. This will prevent a third party from continuing to access your account. If your password no longer works, please visit our password reset wizard.
- Verify that your account's alternate email address has not been changed. If it has, correct it to match your records. This ensures that a third-party will be unable to access your new password.
- Check your inbox and your Yahoo! Contacts list to ensure that data has not been deleted. If data is missing, there is a limited time frame in which it can be recovered. Please contact us immediately to request a restoration attempt; use this form for Yahoo! Mail and this form for Yahoo! Contacts.
Please visit our Security Center to learn more about protecting your online security and your Yahoo! Mail account.
To learn how your account may have been hacked, please read this article.
To contact customer care for support with a compromised account, please use this form
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