Question posted by bushwackerpride on April 11th, 2014
Why Is My Yahoo Mail Locked Out, And Why Doesn't It Ask The Security Question
Current Answers
Answer #1: Posted by stephanie0001 on April 11th, 2014 9:02 PM
- The securty question is said only to appear when you login from a computer that is not recognised by Yahoo mail.
You might end up needing to email them to fix this.
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Answer #2: Posted by SoCalWoman on April 12th, 2014 12:35 AM
If you saw a message that your account is locked you will need to do one of the folowing to access your account again:
- Wait the 12 hours for the lock to be lifted. (Any log in attempt made prior to the end of 12 hours will reset the lock for 12 hours again) Then access the Yahoo Account Recovery Wizard to reset your password, which is where you will be asked to answer your security question.
--Or--
You can try contacting Yahoo Customer Support to request assistance through one of the following options:
Online Form: Contact Customer Support
Email: [email protected]
Phone: 800-730-2669
Note: Yahoo is working on an issue which appears to have affected a large number of Yahoo User's. So, the response time on the phone may be longer than usual.
Much appreciation to those who acknowledge our members for their contribution toward finding a solution.
~It always seems impossible until it is done~
Nelson Mandela
Yahoo Knowledge Base Results
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What if I forgot my password or Yahoo! ID? | Yahoo! Account Help
... the last time you create a new password. ID or password, go to the Sign-in the Reset your password If you entered your secret question incorrectly or forgot what your account. Preview Mail w/ Toolbar What if I can't verify the Answer to my Security Question? ID? If you forgot your password, you created your Yahoo! account or when you last updated it ) Country... -
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