Hacked Account, Cant Get Customer Support

hi there, someone else closed my account,i was a paid member , I made a new one, then it said email already in use,then I went to reset , it said email does not exist, now im back on and it keeps saying more profile needed which I did and it stops there, wont respond to phone number are password, but I get emails and it puts me straight back on, and wont let me go further....what is going on?????? thankyou B schmid