HP Fortis x360 11 inch G5 Chromebook Enterprise Support and Manuals
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Maintenance and Service Guide Fortis x360 11 inch G5 Chromebook - Page 1
Maintenance and Service Guide Fortis x360 11 inch G5 Chromebook
SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
Maintenance and Service Guide Fortis x360 11 inch G5 Chromebook - Page 2
... errors or omissions contained herein. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions ...Part Number: N85695-001
Product notice
This guide describes features that are common to return the entire unused product (hardware and software) within 14 days for HP products and services are registered trademarks of Google LLC. Software terms
By installing...
Maintenance and Service Guide Fortis x360 11 inch G5 Chromebook - Page 4
... Keyboard area ...7 Touchpad ...7 Special keys...8 Bottom ...9 Labels ...9
3 Illustrated parts catalog ...12 Chromebook major components...12 Display assembly subcomponents...14 Miscellaneous parts...16
4 Removal and replacement procedures preliminary requirements...19 Tools required ...19 Service considerations...19 Plastic parts...19 Cables and connectors...19 Drive handling ...19 Electrostatic...
Maintenance and Service Guide Fortis x360 11 inch G5 Chromebook - Page 6
... information. Table 1-1 Product components and their descriptions
Category
Description
Product Name
Fortis x360 11 inch G5 Chromebook™
Processors
Intel® N200 (up to 3.7 GHz with Intel Turbo Boost ...Wi-Fi 6 + Bluetooth 5.3
● Supports HP Extended Range WLAN
Ports
● Supports MU-MIMO USB 3.1 Gen 1 Type-C® (2)
USB 3.1 Gen 1 Type-A (2)
Product description 1
Maintenance and Service Guide Fortis x360 11 inch G5 Chromebook - Page 15
... to identify your computer.
When contacting support, you contact support. Table 2-7 Service label components Component (1) Serial number (2) Product ID (3) HP product name
Table 2-8 Service label components Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period
10 Chapter 2 Components ● Service label-Provides important information to the illustration...
Maintenance and Service Guide Fortis x360 11 inch G5 Chromebook - Page 17
... supported parts for the computer. Chromebook major components
To identify the Chromebook™ major components, use this chapter to determine the spare parts that are on the service tag at the bottom of warranty, are available for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: HP...
Maintenance and Service Guide Fortis x360 11 inch G5 Chromebook - Page 21
..., WLAN bracket, left and right I/O brackets, top N85029-001 camera support bracket, battery support bracket, POGO magnet, touchpad protective tape, and rubber bumper)
Screw Kit
N84556-001
Misc Parts Kit (includes top shield protective cover, touchpad bracket rubber, and touchpad protective covering) HP Pen
N85033-001 M47241-001
Adapters
HDMI-to-VGA
701943-001...
Maintenance and Service Guide Fortis x360 11 inch G5 Chromebook - Page 22
...part descriptions and part numbers (continued) Component HP Sure Key Cable Lock HP Universal Multiport Hub, USB-C HP Universal Multiport Travel Hub, USB-C HP USB-C Travel Hub HP Prelude Pro 15.6 Backpack HP Prelude Pro 15.6 Top Load Case HP Mobility 11.6 Laptop Case HP...of China South Africa South Korea Switzerland Taiwan Thailand
Spare part number L65088-001 M96882-001 N60372-001 L72056-001 M03617...
Maintenance and Service Guide Fortis x360 11 inch G5 Chromebook - Page 31
...support.google.com/chrome. 2.
Table 4-3 Support information locations
Service...support page. 5. Immediately and repeatedly press esc when the power button light turns white.
Select the search icon in the right panel. To view the BIOS Event Log:
1. Select the log from the left panel. Place the cursor over Problem solving to enter the BIOS setup...Select Support & Troubleshooting. ...
Maintenance and Service Guide Fortis x360 11 inch G5 Chromebook - Page 33
...: Only an authorized service provider should access the components described in this section. NOTE: Details about supported parts for disassembly
To remove and replace computer components, use the procedures described in this procedure and illustration.
Table 5-1 Bottom cover description and part number
Description Jet black, models with WLAN Jet black, models with WLAN + WWAN...
Maintenance and Service Guide Fortis x360 11 inch G5 Chromebook - Page 39
... contact technical support. Table 5-5 WWAN module descriptions and part numbers
Description WWAN module (Qualcomm Snapdragon X12 LTE-Advanced [CAT 6]) WLAN module bracket (available in the Bracket Kit)
Spare part number N85420-001 N85029-001
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for authorized service provider parts
Maintenance and Service Guide Fortis x360 11 inch G5 Chromebook - Page 58
... does not affect Google Accounts and data synced to http://www.support.google.com.
Before you can back up your personal data, ... Resetting
A factory reset erases the information on -screen instructions to an optional USB flash drive or SD memory card... this Chrome device." ● You are having problems with your user profile or settings. ● You restarted your computer, and it...
Maintenance and Service Guide Fortis x360 11 inch G5 Chromebook - Page 60
... the computer.
2.
In the apps window, select Recovery. 3. Select the Settings icon, and then select Erase recovery media. 1.
Setting up the computer, go to reuse your computer, plug in the power cord, and then turn on -screen instructions to the computer.
2. Follow these instructions to erase the recovery media. 1. The recovery process begins immediately...
Maintenance and Service Guide Fortis x360 11 inch G5 Chromebook - Page 65
...instructions.
2. How would this requirement would be if you upgrade...of configuration data is installed in legacy BIOS, if...firmware and an operating system (OS). See question and answer 6 for information about the memory module, such as advanced hardware diagnostics (with the ability to run in a computer. HP has provided options in Computer Setup (BIOS) to allow you can the BIOS settings...
Maintenance and Service Guide Fortis x360 11 inch G5 Chromebook - Page 73
... speakers, identifying 9 special keys 9 key lock 9 specifications computer 62 display 62, 63 hard drive 62 static electricity 19, 20 support information 26 system board illustrated 13 removal 40 spare part numbers 13, 40 system memory, removing personal data from volatile 57 system recovery Chrome operating system 55 Chromebook Recovery
Utility 54 internet connection 54...
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