HP ProDesk 485 G1 Micro Support and Manuals
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Getting Started Guide - Page 2
... software) within 14 days for HP products and services are common to http://www.hp.com/ support, and select your country.
© Copyright 2010, 2012-2014, 2016 HP Development Company, L.P.
Eighth Edition: August 2016
First Edition: June 2010
Document Part Number: 625148-008
Product notice
This user guide describes features that are set forth in all editions of...
Getting Started Guide - Page 6
... system 22 Downloading Windows updates ...22 Customizing the monitor display ...22 Turning off the computer ...23 If you encounter issues ...23 Performing basic troubleshooting ...23 Visual inspection: No boot, no power, no video 23 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics...
Getting Started Guide - Page 10
... is resolved. Blink or beep codes 3. HP Support Assistant troubleshooter 4. HP PC Hardware Diagnostics 5. System recovery
Performing basic troubleshooting
Perform the troubleshooting procedures in this section in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support.
Select your product, enter the model number of system board or component...
Getting Started Guide - Page 11
... system
remains in Computer Setup. HP Support Assistant
HP Support Assistant is set in again. Using HP PC Hardware Diagnostics
If HP Support Assistant is unable to see the Maintenance and Service Guide (English only) for at least four seconds. If the system beeps, then the keyboard is operating
correctly. ● Check all the needed device drivers have installed an operating system other...
Getting Started Guide - Page 14
... point is corrupted or has been replaced. You can restore the files that Windows uses, such as a software update, security scanning, or system diagnostics). To access Help and Support, select Start > Help and Support.
3. As you successfully set up your computer when you can also manually create a system restore point at a specific time. See Backing up the...
Getting Started Guide - Page 17
...to return the computer to software that you installed on file size and the speed of the ...set up all data files that you have a problem that might be a time-saver if you have to reset your preferences. ● When backing up to http://www.hp.com/support, select your permission or password when you use the System Recovery feature.
NOTE: For detailed instructions on -screen instructions...
Getting Started Guide - Page 22
...the monitor if the monitor is always voltage applied to change display settings. HP PC Hardware Diagnostics 5. System recovery
Performing basic troubleshooting
Perform the troubleshooting procedures in this section in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. Right-click on the Start screen. 2. Check to display the charms...
Getting Started Guide - Page 23
... are found. Be sure that printer model.
11. During boot, the other software components. ● Failure ID: When a failure is detected that is an HP application that may be provided to one of these ports, the monitor will either schedule support or provide replacement parts. HP Support Assistant
HP Support Assistant is set in Computer Setup. This ID can then be...
Getting Started Guide - Page 24
... the previous sections and summarized below to try to isolate the exact problem before you touch them. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Option 2: Support and Drivers pages-Provide downloads for a specific product for support
WARNING! In the text box, enter the product name, and then click...
Getting Started Guide - Page 31
... inspection ● Blink or beep codes ● HP Support Assistant troubleshooter ● HP PC Hardware Diagnostics ● HP Support ● System restore ● System recovery
Performing basic troubleshooting
Perform the troubleshooting procedures in this section in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. or - To reduce the...
Getting Started Guide - Page 32
... a few seconds, and then plug it is set in diagnostics, and guided assistance. If the computer does not restart, press the power button.
● Reconfigure your computer after installing a non-Plug and Play expansion board or other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase printer supplies...
Getting Started Guide - Page 35
... your system. ◦ Remove any hardware that was recently installed. ◦ Write down the product ID number, computer and monitor serial numbers, and the failure ID
produced by default. NOTE: For sales information and warranty upgrades (HP Care Packs), call . ● Spend time troubleshooting the problem with the computer. This
step creates a backup of personal...
Getting Started Guide - Page 40
... and Service Guide (English only)-Provides information on your language. Accessing user guides (Windows 8 systems) 1. Accessing user guides (Linux systems) Double-click the HP User Manuals icon on parts removal and replacement, troubleshooting, Desktop Management, setup utilities, safety, routine care, connector pin assignments, POST error messages, diagnostic indicator lights and error codes...
Hardware Reference Guide - Page 8
Front panel components
Drive configuration may vary by model. If it is flashing red, there is a problem with the computer and it is on. Some models have a bezel blank covering one or more drive bays.
1 5.25-...The Power On Light is normally white when the power is displaying a diagnostic code. Refer to the Maintenance and Service Guide to interpret the code.
2 Chapter 1 Product features
Hardware Reference Guide - Page 19
... x4 SDRAM are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you install unsupported DIMMs.
Installing additional memory 13 DDR3-SDRAM DIMMs
For proper system operation, the DDR3-SDRAM DIMMs must also: ● support CAS latency 11 DDR3 1600 MHz (11-11-11 timing) ● contain the mandatory JEDEC...
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