How Do I Reimbursed For Games We Have Never Used?

You mentioned you are still being billed for games - you may have unwittingly joined the Big Fish Games Club when you first purchased a game. The BFG club is an ongoing monthly subscription service. Each month that you're a member, your payment method is charged $6.99. You'll receive one credit each month, which you can redeem for a standard game.

You can cancel your paid membership from your My Game Club page, where you can also check out your next billing date. Cancel before this date to avoid getting next month’s charge.

You may want to speak to customer services and filling out the form which is the fastest way to get a response http://bigfishgames.custhelp.com/app/ask

Or you can try e-mailing them direct: [email protected]