Big Fish Games Won't Open

When I try to open a few of my big fish games, a window opens asking what program I want to use to open it. It offers Adobe and Microsoft Internet Explorer. No matter what I try I cannot open my games.

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Answer #1: Posted by SoCalWoman on June 18th, 2014 8:26 PM

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SoCalWoman

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Hello lkorn921,

Appears some settings may have accidently changed within the Big Fish Games App. Especially, if you were able to play these games on the same device you are having an issue with currently.

There are a couple of troubleshooting steps to perform to see if the game issue can be resolved.

Uninstall/Reinstall the Big Fish Games App - Instructions on how to correctly do this can be viewed here

Perform a reboot when done and check if you are able to open the game app and/or a Big Fish Game. If, still having a problem, please continue to next stap

Contact Big Fish Games Customer Support: 206-213-5753, Mon - Fri 9am to 5:30pm PST

Note: Prior to contacting them it is a good idea to run a Dr Felix Diagnostic Report to provide the tech support with the information on the report. This will shorten the time taken to troubleshoot your issue

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