How Do I Correct An Invoice Sent To Buyer The Amount Is Double What It Should Be

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Answer #1: Posted by 1stLadyDawn on February 4th, 2012 10:24 AM

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1stLadyDawn

Member since:
January 25th, 2012

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Correcting an incorrect invoice on eBay is just a few steps.

Open Customer Support and using the search term Incorrect Invoice you will be taken to the following screen: http://ocs.ebay.com/ws/eBayISAPI.dll?CustomerSupport
Select Modify Invoice where you will read: If you are attempting to send an invoice there is no need to click the Recalculate button unless you are selecting or deselecting items to be included.

If you are editing the postage and handling, or seller discounts/charges just enter the amount and then click the Send or Preview link at the bottom of the page. Do not click the Recalculate button
In the right column box you will see Sending Invoices select that option and a new screen will open http://pages.ebay.com/help/pay/checkout-invoices.html
On this page you will see Sending a revised invoice - click on that
You will arrive at this page: http://pages.ebay.com/help/pay/checkout-invoices.html#invoice
If less than 30 days has expired, you will follow these instructions: To send a revised invoice:
- Click My eBay at the top of most eBay pages. You may be asked to sign in.
- Click the Sold link on the left side of the page.
- Find the item for which you want to send an invoice.
- From the Actions drop-down menu, select Send Invoice.
- Specify details such as shipping and handling, insurance, tax and available payment methods
If you can't find the Send Invoice option you will follow the instructions in the lower box

I do hope this helps.

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