CenterPoint Energy Reviews
Customer reviews for CenterPoint Energy
Read reviews about CenterPoint Energy from users just like you! If you have anything to add, please click the "Submit Review" button on this page.Have a Story to Share?
Post a new CenterPoint Energy review and earn 750 points!
Overall Ratings
(1 ratings)
(0 ratings)
(0 ratings)
(0 ratings)
(0 ratings)Attribute Ratings
Customer Service (0 ratings)Perform as Advertised (0 ratings)Timeliness (0 ratings)Use Again (0 ratings)Cost Effective (0 ratings)CenterPoint Energy Reviews
Anonymous-46996.... December 29th, 2011
bad service
my account was disconnected for missing 1 month bill. called company to pay, my bill was $45, reconnection was $40, they made me put a $100 deposit, and if i want my services restored the same day, i have to pay $262.45. so i paid the whole amount. i spoke w/ customer service, said they will call me ahead (30mins) when the tech is coming.got a call, left my family in the movie theater. waited for 2 hrs for the tech, not even a call.
called the customer service again, said the tech was pulled out due to so called emergency. i asked them why nobody called me to inform me that they are not coming, the rep said,"it's not yet a policy to call customers if a tech/service is re routed. and i'm not compel to do something that's not a policy yet". so, i guess she meant for me to just wait and stay. don't worry about my family out there waiting for me to come back and pick them up.
i paid all the extra and unreasonable charges, all i got was a lousy service.
i hope there is another gas company around here. if not, i'm stuck w/ them