Proactive Support
Help and Support for Proactive 
Problems with Proactive?
Choose one of the following Proactive support options:
- Click the "Ask a Question" button to post a new question about Proactive
- Click the "Answers" buttons below for any questions for which you can provide a solution, or would like to see answers that have been posted.
Have a New Question?
Click below to post a new question about Proactive.
Most Popular Proactive Questions
Not Able To Order
I have tried four times ordering proactive plus teen kit for my son and the order never goes through...
I have tried four times ordering proactive plus teen kit for my son and the order never goes through...
I Canceled My Reoccuring Order Last Month But Am Seeing A Charge Set To Come Out
Why am i being charged again after canceling my reoccuring order with Proactive?
Why am i being charged again after canceling my reoccuring order with Proactive?
When Do U Use The Dark Spot Corrector? Before The 123 Thing Or After Or What ?
It doesn't say if you do it at the beginning or the end of the cleaseing and toneing ect.
It doesn't say if you do it at the beginning or the end of the cleaseing and toneing ect.
Anybody Know About Proactives Involvement With Gunthy-renker, Tapjoy And Glu?
I have been scammed by GLU games. I was lured to buy Proactive products in exchange for 340 gold gam...
I have been scammed by GLU games. I was lured to buy Proactive products in exchange for 340 gold gam...
Most Recent Proactive Answers
How Do I Return Your Product?
We promise you a great opportunity to enjoy a lifetime of smooth, clear, healthy-looking skin. If yo...
We promise you a great opportunity to enjoy a lifetime of smooth, clear, healthy-looking skin. If yo...
How Do I Return Your Product?
Call the Proactiv's customer service team on 1-800-309-4796. Ask the free agent to cancel your membe...
Call the Proactiv's customer service team on 1-800-309-4796. Ask the free agent to cancel your membe...
Not Able To Order
hi ..please contact their customer care here:Phone: 800-876-9717How to reach a live person:Press 0 t...
hi ..please contact their customer care here:Phone: 800-876-9717How to reach a live person:Press 0 t...
When Do U Use The Dark Spot Corrector? Before The 123 Thing Or After Or What ?
Hi. Complete and submit the Proactiv email contact form here for the best advice on the product usag...
Hi. Complete and submit the Proactiv email contact form here for the best advice on the product usag...
I Canceled My Reoccuring Order Last Month But Am Seeing A Charge Set To Come Out
Greetings. This is sadly common and probably owing to systems not fully updated. Contact their Custo...
Greetings. This is sadly common and probably owing to systems not fully updated. Contact their Custo...
All Proactive Questions
How Do I Return Your Product?
How do I return your product and cancel my membership
How do I return your product and cancel my membership
(Posted by sue45glen33 2 years ago)
I Ordered On 9-1. I Paid. Not Rec Yet. Been Billed For 1 More. Stop Shipping.
(Posted by jerrywilliams61 10 years ago)
A Number To Call Proactive Customer Care
I need a number to call to order proactive products. IM CALLING FROM JAMAICA
I need a number to call to order proactive products. IM CALLING FROM JAMAICA
(Posted by Anonymous-117124 10 years ago)
Best Concealer
What's the best concealer makup that will not worsen acne I already use proactive
What's the best concealer makup that will not worsen acne I already use proactive
(Posted by plc5285 11 years ago)
How To Return Merchandise
I received an order which I did not ask for.
I received an order which I did not ask for.
(Posted by tresha26 11 years ago)
Fax Number For Billing Dept, Need This Fax In A Fradulant Statement Received
(Posted by birdie8126 11 years ago)
How Do I Get A Live Person On The Phone?
My credit card was used illegally to purchase the produce. I did not order it, nor do I have an acco...
My credit card was used illegally to purchase the produce. I did not order it, nor do I have an acco...
(Posted by jfmchassc 11 years ago)
I Have Received A Bill From A Collection Agency For Proactive But Never Ordered
How can I check this account to see if someone ordered it and where it was shipped?
How can I check this account to see if someone ordered it and where it was shipped?
(Posted by codyjerrie 11 years ago)
Do Your Products Help With Radiation Blemishes?
I receieved radiation n chemotherapy in 2004 for head n neck cancer, the radiation left blemishes ar...
I receieved radiation n chemotherapy in 2004 for head n neck cancer, the radiation left blemishes ar...
(Posted by bryanhaught 11 years ago)
Did Not Find Where I Could Use Code4m2amea Ended Up Paying Full Price.
(Posted by ecsingletary27237 11 years ago)
Did Not Find Where I Could Use Code4m2amea Ended Up Paying Full Price.
(Posted by ecsingletary 11 years ago)
How Long Will It Be Before I Get My Refund Check
(Posted by shawngoynes 11 years ago)
Order
I ordered Proactive, Purolator try to delievered my products, but they had the wrong address. I cont...
I ordered Proactive, Purolator try to delievered my products, but they had the wrong address. I cont...
(Posted by dcaron99 11 years ago)
Hello Can Anyone Help Me
hello ive bn using proactive for about 2 months now and i dont know if i am not using it properly or...
hello ive bn using proactive for about 2 months now and i dont know if i am not using it properly or...
(Posted by ramirezstace 11 years ago)